Experience

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  Cause effective

  Jul 2012 - Aug 2012

  Data processing assistant

  · Assisted with the migration of the server files to the cloud on Box.com· Uploaded, organized and tagged files within each folder· Created organization folders on Salesforce.com· Updated/created organizations and contacts in Salesforce.com

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  State university of new york college at oswego

  Sept 2014 - Apr 2018

  Assistant

  · Responsible for opening and closing lab during specified hours to ensure students had access to it· Monitored and inventoried equipment to ensure all equipment was accounted for· Provided assistance to students who needed help with equipment· Enforced lab policies to maintain cleanliness of lab and to ensure equipment was not damaged or wrongly used

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  New york city housing authority (nycha)

  Jul 2017 - Aug 2017

  Intern

  · Lead on-site trainings to help employees learn how to use Windows 10 updates· Conducted trainings to ensure employees knew how to utilize the inventory system· Composed reports to summarize the trainings and detect the most common issues being dealt with· Coordinated with team members to clarify objectives, tasks, and goals for trainings· Managed employees' devices to keep the devices up to date and guarantee they are functioning properly

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  Shake shack

  Jun 2018 - Aug 2018

  Crew member

  · Engaged in friendly conversation with customers to maintain a welcoming atmosphere· Cross trained in different positions such as restocking, kitchen tasks, and front-end maintenance to keep up with fast paced work environment· Prepared meals in accordance with health and safety regulations to keep customers and staff from being exposed to foodborne illness· Collaborated with other team members to ensure operation of the restaurant went smoothly on a daily basis

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  Cvs health

  Jan 2019 - Mar 2020

  Shift supervisor

  · Resolved customer service and product problems by determining the root cause and communicating a solution · within 2-3 minutes of being notified· Monitored inventory to ensure all items were available without overstocking· Supervised 17 full-time employees, providing mentorship and feedback in an encouraging environment· Supported the store manager in the operational management of the store, and performed delegated duties for · training, marketing, and corporate communication· Greeted all customers, and provided friendly, efficient, and personal service to each shopper Show less

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  Manhattan mini storage

  Jul 2020 - May 2022

  Assistant manager

  · Resolve issues with customers, and improved customer ratings by 14% by providing additional support for · dissatisfied customers, including discounts, returns, and waiving late fees· Supervise and execute building operations, including crisis resolution and emergency response management Complete sales transactions, cash deposit reconciliation, and maintain register area and cash drawer with 97%· accuracyManage storefront-related services, including repairs and enhancements to improve the atmosphere for a desirableCultivate relationships with new and existing customers to identify needs and goals, and provide follow-up · assistance, gaining excellent feedback on 98% of customer reviews· storage experienceWork with Senior Management to ensure that company initiatives for the store are accomplished Show less

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  Jetblue

  Jun 2022 - Sept 2023

  · Manage daily operations including the scheduling of 8,000 Flight and Inflight Crewmembers to ensure compliance with Federal Aviation Regulations (FAR) and Company guidelines, and delegating tasks as needed· Improve team morale by encouraging open communication, reducing turnover by 9%, and trained 23 team members, to date, on essential procedures required to support business operations· Monitor Flight and Inflight Crewmembers' schedules for deviations and utilize automated computer programs to handle adjustments on a daily basis· Conduct research and data analysis for the development and execution of departmental programs Coordinate accommodations and transportation for Crewmembers as required Show less

  • Crew Scheduler

    Jun 2022 - Sept 2023

  • Crew Scheduler

    Jun 2022 - Sept 2023

  • Flight Crew Scheduler

    Jun 2022 - Sept 2023
• 

  New york state education department

  Sept 2024 - now

  Teacher

  • Effectively implemented lesson plans in the absence of the regular teacher,ensuring continuity of student learning across various grade levels and subjects.• Maintained classroom management by enforcing rules and encouraging positivebehavior, creating a productive learning environment for students.• Adapted teaching methods to meet the diverse needs of students, including thosewith special education needs, ensuring every student remains engaged and ontrack.• Collaborated with school staff and administration to communicate studentprogress and address any classroom concerns.• Delivered instruction and facilitated discussions on core subjects such as math,science, language arts, and social studies.• Provided clear instructions and support to students, answering questions andassisting with assignments to ensure understanding of the material.• Quickly acclimated to new classroom settings, building rapport with students andstaff to create a smooth transition for learners. Show less