Manish Ostwal

Experience

• 

  Government of Rajasthan, Agriculture Department

  Jul 1996 - Aug 2004

  Engineer

  Extensive exposure on day to day State Government Functionality and had worked on many IT and e-Governance Projects in various capacities right from the Planning, Coordination, RFP Development, Bidding and implementation / monitoring of projects

• 

  Government of Rajasthan - Information Technology Department

  Sept 2004 - Sept 2006

  Program Delivery Lead

  Successfully implemented the "Vikas Darpan" web-based GIS application for the Government of Rajasthan, earning international recognition from ESRI Inc.Standardized project processes and led cross-functional teams for integrated GIS application development, ensuring stakeholder alignment and project success.Managed project finances, including budget tracking and variance reporting, and coordinated with multiple IT vendors to establish infrastructure at the State Data Centre.

• 

  UCO Bank

  Nov 2006 - Oct 2007

  Core banking Program Lead

  Implemented LEAN-driven process improvements, boosting productivity in Core Banking Transformation and RTGS Implementation projects while coordinating operations across 54 branches.Redesigned processes to enhance efficiency, standardization, and alignment with upgraded Core Banking System.Oversaw reconciliation of financial instruments data and MIS reporting at the Bank's Zonal level, supporting branches in resolving IT-related issues.

• 

  Accenture in India

  Nov 2007 - Mar 2021

  Director - BFSI Program Delivery & Strategic Account Management

  Held comprehensive accountability for strategic account management, encompassing program planning & delivery, new business development, financial, and operations management.Played a pivotal role in defining various technology services, leading operations, and chartering scope definition and program management.Orchestrated solution architecture and successfully delivered multiple critical client engagements characterized by complex transaction-based commercial models, volatile demand, stringent SLAs, and operational constraints.Effectively managed outsourcing transitions and kickoffs of new programs, ensuring seamless operations.Introduced robust business analysis and project management guidelines within programs, enhancing Cost, Time, Schedule, and Quality metrics.Implemented quality improvement measures resulting in elevated Customer Satisfaction (CSAT) ratings.Collaborated with global and Indian clients as a trusted delivery and domain partner, guiding them through complex technology transformation programs. Show less

• 

  Thoughtworks

  Mar 2021 - now

  BFSI Portfolio Leader

  Portfolio leader for key BFSI accounts, with focus on profit and loss (P&L), client value delivery, business growth, and ensuring delivery and engineering excellence.Spearhead strategic initiatives to drive client success and organizational growth within the BFSI sector.Manage complex delivery engagements across India and Middle Eastern markets, consistently exceeding client expectations.Cultivate a culture of innovation and excellence, driving sustainable business growth and fostering client relationships. Show less