Brooke De Leon

Experience

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  Gypsy Lou's Emporium

  May 2020 - Jul 2021

  Social Media Manager and Retail Associate

  - Offered high-end fashion solutions to clientele, tailoring apparel selections to match individual styles and preferences.- Orchestrated VIP groups and executed special shopping events via social media platforms to enhance customer engagement and foster brand loyalty. - Oversaw day-to-day activities on diverse social media channels, such as content creation, scheduling, and community management.- Conducted inventory- related tasks, by tracking quantities, managing product intake, and updating systems as necessary, while also performing basic bookkeeping responsibilities.- Utilized photography skills to create compelling digital graphics, ensuring consistent promotion of products and sales events across all platforms in alignment with the brand's comprehensive visual identity (colors, logos, fonts).- Curated and conducted live sales through Facebook Live and CommentSold software while engaging with customers throughcomments and business messenger.- Managed order fulfillment processes, including packaging for shipmentor pickup.- Administered mobile app operations, overseeing regular updates to ensure shoppers have the most updated store offerings in-app, optimal functionality and user experience. Show less

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  Dumpster Picking Divas Boutique

  Jul 2021 - Feb 2022

  Sales Associate/Apparel Model

  - Processed and fulfilled online orders promptly, offering customers informed guidance to facilitate their apparel and accessory purchases.- Sourced on-trend inventory, ensuring the availability of fashionable items to meet customer preferences.- Conducted various inventory tasks, including product intake and quantity updates, to maintain accurate stock levels.- Applied flat lay styling and photography techniques to showcase new arrivals, capturing professional-grade images for online presentation.- Orchestrated live sales through Facebook, Instagram, and CommentSold, leveraging virtual platforms for customer interaction and sales promotion.- Produced engaging digital content by creating and posting professional photos and graphics across social media outlets to enhance brand visibility. - Maintained an active online presence by regularly posting items on social media and engaging with customers to foster a sense of community.- Utilized TikTok to create entertaining content showcasing new arrivals and enhancing customer engagement.- Managed and updated the store website as needed, ensuring a seamless and visually appealing online experience.- Acquired valuable hands-on experience in graphic design, content creation, and customer service while contributing to website and social media content development. Show less

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  Amazon

  Oct 2021 - Jun 2022

  STX-7 Overnight Warehouse Associate

  - Oversaw several aspects of the shipping process including intake of inventory, preparing customer orders, and routing orders for carrier pickup based on geographic location and logistical information provided to our team, leading to increased customer satisfaction.- Arranged and operated stand-up forklifts and pallet jacks to ensure warehouse organization and cleanliness after proper OSHA training.- I advanced company and customer product availability knowledge by periodically completing basic inventory tasks as delegated to the team. Show less

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  La Cantera Resort & Spa

  May 2022 - Apr 2024

  - As Department Lead Attendant, I manage the ordering of food and beverage inventory based on customer purchasing along with ensuring department adheres to standards of service through checklists and inventory reports. - Deliver a luxury hospitality experience by seamlessly serving diverse food and beverage options to guests throughout their golf rounds, adhering to established F&B procedures and TABC guidelines. - Communicate current specials and promote seasonal offerings to enhance the guest experience. - Demonstrate upselling skills and superior customer service, managing large guest tournaments and coordinating special events hosted on the course, including VIP functions. - Maintain comprehensive knowledge of all resort-wide events and offerings, providing guests with accurate information about the property upon request. - Committed to creating memorable experiences and exceeding guest expectations, contributing to improved guest retention rates and embodying the distinctive culture and attitudes of La Cantera Resort and Spa.Awards Received include the "Be The Difference" Award from Pyramid Global Hospitality Show less

  • Lead Beverage Cart Attendant/Snack Shop Attendant

    Aug 2023 - Apr 2024

  • Beverage Cart Attendant

    Aug 2022 - Apr 2024

  • Resort Family Pool Server

    May 2022 - Aug 2022
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  Lululemon

  Apr 2024 - Feb 2025

  Educator
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  The Dominion Country Club

  May 2024 - Dec 2024

  Beverage Cart
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  SWBC

  Jan 2025 - now

  Public Relations Intern