Steve Gomez

Experience

• 

  Georgia Hispanic Chamber of Commerce

  Jun 1999 - Apr 2000

  Project Director

  Challenged to identify community business needs and create appropriate business seminars that would help Hispanics succeed in the community. Worked in conjunction with lawyers and judges to write a grant for the "People's Law School for the Hispanic Community.

• 

  Verizon Enterprise Solutions (Formerly MCI)

  Apr 2000 - May 2005

  Analyzed and reported on Business Markets results and opportunities for Verizon’s customers.Delivered executive-level results, which depicts both MCI market share and the available prospect potential within each market. Identify performance opportunities from real-time/historical data, and make recommendations to our customers. Team Lead for the Data Specialists group based in Atlanta, GA. Team responsibility: Small Business, Small Business Local, Consumer Long Distance, and Local segments for call centers across the country. Managed the data strategy for the Atlanta call center, which was the #1 telemarketing center for MCI for 2003.

  • Commercial Database Marketing Analyst

    Jun 2004 - May 2005

  • National Data Strategy Team Analyst- Team Lead

    Apr 2000 - May 2004
• 

  AT&T Mobile Tel (Formerly Cingular)

  Jun 2005 - Mar 2007

  Sr. Supply Chain Analyst

  Managed reporting and inventory levels for the network & operations teams, automating Excel reporting tools (utilizing macros) to compare historical usage vs. current product inventory.Compiled monthly simple growth forecasts from multiple sources into one database.Conducted and guided monthly national planning meetings with a focus on forecasting and demand-driven replenishment, realizing substantial cost savings through precise modeling and forecasting.Held 6 monthly network and operations meetings for each region to discuss the planned and forecasted items, reconciling any asset discrepancies. Show less

• 

  Cbeyond

  Mar 2007 - May 2015

  Monitored and evaluated cost-saving initiatives with a team of 2 direct reports to ensure alignment with strategic objectives, actively tracking progress towards goals and identifying opportunities for optimization.Conducted detailed variance analysis to compare forecasted figures against actual performance, identifying and evaluating discrepancies and adjusting forecasting methodologies as needed.Developed comprehensive monthly reports, quarterly reviews, and annual budget presentations tailored for C-level executives, showcasing key financial insights and strategic analysis.Conducted detailed variance analysis to compare forecasted figures against actual performance, identifying and evaluating discrepancies and adjusting forecasting methodologies as needed.Developed comprehensive monthly reports, quarterly reviews, and annual budget presentations tailored for C-level executives, showcasing key financial insights and strategic analysis. Show less Oversaw the company's $60M capital expenditures budget, meticulously developing precise annualized budgets, ensuring accuracy and adherence to financial targets.Managed the $9M discretionary budget and identified CapEx savings of $5M in 2 years.Performed variance analysis on forecast to actuals and forecast over forecast variances.Collaborated with accounting, finance, and cost center owners to ensure the forecast targets were hit within a 5% margin of error 90% of the time. Created reporting tools in Excel and Access for cost center owners, reducing financial reporting time by 20%. Show less Created and implemented a new order model which resulted in improved forecasting accuracy, improved financial analysis, and found savings.Utilized Six Sigma methodologies to determine accurate inventory levels.Led the forecasting and analysis for the EFM ($25M project) and Fiber ($10M project).Provided vendor supplier performances via scorecards and supply chain metric reporting.Reduced Customer Premise Equipment (CPE) inventory levels by 50%, resulting in $3M savings over 6 months.Administered the $8M CPE budget and $3M Network Equipment budget. Show less Directed comprehensive reporting initiatives spanning critical business domains including Customer Satisfaction, Call Center Operations, CBOL (Core Banking Online), Sales, Service Delivery, and Churn Management.Collaborated with stakeholders to gather comprehensive business requirements for reporting tools, documenting and refining them to facilitate seamless integration into future releases.Developed high-level reporting to track key metrics and created a forecast model to predict Churn%, enabling the Retention team to maintain churn below 2%.Delivered informative, well-organized presentations to help drive business growth. Created effective dashboards, trending analysis, and automated reports tailored to individual customers. Show less

  • Sr. Manager Financial Planning & Analysis

    Jun 2012 - May 2015

  • Sr. Manager of Operations & Financial Analysis

    May 2012 - Mar 2013

  • Sr. Supply Chain Operations Analyst

    Jan 2011 - Jun 2012

  • Operations Reporting Manager

    Mar 2007 - Dec 2010
• 

  Secureworks

  Jun 2015 - now

  Senior Manager

  Led a high-performing team of 4 to conceptualize, design, and implement a suite of interactive Tableau dashboards to visualize a $245M pipeline, booked business, and forecasting.Streamlined 90% of reporting from spreadsheets to dashboards with an average of 1200 views/week.Played a pivotal role in collaboration with the IT department to architect and develop the data warehouse infrastructure housing critical reporting tables.Gathered reporting requirements and prepared presentations to report in quarterly business and board meetings.Collaborated with the CRM and IT to transition reporting operations from Salesforce to Tableau, to enhance efficiency and effectiveness in response to the implementation of a new product platform.Orchestrated account planning and placement for global territory alignment utilizing Salesforce.Reconciled and validated end-of-month/quarter/year results with the Finance Team to refine logics and criteria.Analyzed performance of 85 global sales leaders through productivity dashboards to support individual performance and metrics (aging, pipeline build, WinRates, conversion rates). Show less