Kristy Starley

Experience

• 

  St George Leagues Club

  Aug 2006 - Dec 2006

  Functions Supervisor
• 

  Zest Cafe/ Restaurant

  Dec 2006 - May 2008

  Owner/Operator

  - Planning and overseeing refurbishment of premises in 2007- Recruitment & Training- Payroll & Rosters- Ordering all food, beverage and stationary- Organizing of all Corporate and private functions- Working in all areas of the cafe/Restaurant including kitchen- Preparing and maintaining financial documents, preparation and lodgment of BAS and taxation information, maintaining and payment of all accounts.

• 

  AccorHotels

  Sept 2008 - Aug 2013

  - Effectively manage all guest arrivals and departures ensuring room allocations and check in/out processes follow set procedures and are customer focused- Managing roster & Payroll- Recruitment & Training- Manage hotel IT support- Performance Reviews & Performance Management - Assisting in all areas of the hotel during "peak times" to eliminate potential issues- Responsible for the day to day operation of the hotel and ensure we are meeting all guests needs- "Fire Warden" trained for guest and staff safety in emergency situations.- Assisting and managing all guest arrival and departures-Rostering & Payroll - Coordinating and overseeing the daily conference and event operations of up to 16 function rooms- Rostering & Ordering - Leading and training a team of up to 25 members in a faced paced environment- Preparing billing accounts and managing equipment- Dealing with outsourced and contracted companies

  • Assistant Front Office Manager

    Sept 2010 - Aug 2013

  • Hotel Assistant Manager

    Oct 2009 - Sept 2010

  • Conference & Events Supervisor

    Sept 2008 - Oct 2009
• 

  Lendlease

  Aug 2013 - now

  • Creating positive and lasting impacts on our customers/stakeholders.• Stakeholder and customer support for the Barangaroo Precinct.• Manage customer service experience.• Stakeholder and customer support for Kingfisher Grove, Lendlease Retirement living Village for their Embedded Network.• Exploring ways we can engage community in everything we do.• Create annual customer communications and events program.• Manage external customer service team.• Creating customer collateral and communications • Scheduling and logistical support of the team.• RAP (Reconciliation Action Plan) Champion.• Liaising with service providers and suppliers.• Administrative support for tours (Barangaroo Precinct).• Oversee the operational and customer components of websites.• Coordinating team events and conferences• LGBTQI Ally • Administrative duties for the team such as accounts payable, room bookings, engaging/managing contractors, asset reporting, minutes and document management.• Customer billing of all utilities ( Recycled Water, Solar, Thermal and Embedded Network).Completed Courses and Programs• Adobe InDesign• Oracle• Enablon• Utilibill• Microsoft Excel, Outlook, PowerPoint, Teams, OneNote, OneDrive, Sharepoint• PDF XChange Editor • Cultural Awareness Training• Mental Health First Aid • Business and Report Writing Course Show less • Supervise the Reception staff• Delivering outstanding customer service and a friendly and approachable reception desk• Manage & control the high passed allocation & use of meeting rooms at Reception.• Manage all catering relating to Reception meeting rooms• Maintain a very high level of presentation of all elements of the Reception area & staff.• Managing the online booking system (Bookit), moving meetings to accommodate clients time frames, late clients arriving, last minute bookings and meetings going over time.• First point of contact for IT related issues such as, setting up video conferencing, projector screens, presentations, and Wi-Fi access. Room malfunctions such as doors not closing, blinds not working, projectors and printing not working.• Coordinating and ordering all catering for front of house meeting rooms and in the Catering Managers absence the whole building. Dealing with outsourced caterers on a day to day basis. • Involved in selecting new catering companies for Lendlease. • Assisting the Group Company Secretary in in organising the Monthly Board meetings (meeting rooms, and catering)• Managing VIP events• New booking system role out and training• Welcome new employees into the building• Offer transport assistance, taxi services, limousine hire as required.• Provide assistance to other team members to manage workloads as required• Fire Warden• Ensure areas comply with OH&S guidelines• Internal and external stakeholder management Show less

  • Operations & Administration Coordinator

    Sept 2023 - now

  • Operations Coordinator, Podium Asset Services

    Jan 2017 - Aug 2023

  • Reception Team Leader

    Aug 2013 - Jan 2017