Bethwel Kiprop

Attachment Student

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CBD division, Nairobi County, Kenya

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Timeline
About me
CLERICAL OFFICER AT KENYA COMMERCIAL BANK
Education
- Kituro High School
  2008 - 2011
  KCSE Certificate B
  Activities and Societies: Participated in Mathematics Contests and Club where I was Class Representative. Attended National Mathematics Contest hosted by Moi High School Kabarak in 2009, 2010 and 2011 and another hosted by Kabarnet High School in 2009.In 2010 National Mathematics Contest, I was ranked 2nd place Nationally.
- Chepsigot Primary School
  1999 - 2007
  KCPE Certificate
- Moi University
  2012 - 2016
  Agricultural Economics and Resource Management Business and Economics
  Activities and Societies: I was a Member of Moi University Agricultural Economics and Resource Management (MUARESA) and Afya Club Moi University Charter I participated in Health and Hygiene Awareness Campaign within Eldoret town organized by Afya Club Moi University Charter
Experience
- Ministry of Agriculture of Kenya
  May 2015 - Jul 2015
  Attachment Student
- Ministry of Agriculture of Kenya
  May 2017 - Aug 2017
  Student Intern
- Export Promotion Council
  Jan 2018 - Dec 2018
  Intern in Research and Policy Department
  Participated in Writing Kenya Export Market Development Programme 2019
- Kenya Trade Network Agency
  Apr 2019 - Jun 2019
  Intern
- Sheer Logic Management Consultants
  Jun 2019 - Jun 2020
  -Retrieve all account opening documents held at the branch, check them for completeness and forward to AOPC.-Remediate all accounts with incomplete documents and follow up for full documentation and forward to AOPC.-Support in Biometric registration of customers and remediation of customer information for registered customers.-Prepare draft communication and /or make Telephone calls to customers for update of account records i.e. follow up on Missing Documentations , account update records) -Support in receiving customer instructions, requests and handle within defined TAT and stipulated guideline and procedure.-Receive, analyze, and escalate customer feedback, Customer complaints and Seamless coordination of banking hall activities (Queue Management ; stationary availability and Display & update of Forex Boards ) -Obtain and capture customer feedback and provide ideas on service improvements to improve service delivery and Participate in internal customer experience initiatives andFiling ,and record keeping of account remediation and Biometric Customer data andPrepare daily, weekly and monthly reports on number of accounts remediated and customer registered on Biometric with summary analysed feedback.-Adhere to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures in order to mitigate against losses, frauds, forgeries and regulatory penalties. Show less
  - DATA REMEDIATION CLERK
    Dec 2019 - Jun 2020
  - DIGITAL BANKING CONSULTANT
    Jun 2019 - Nov 2019
- KENYA COMMERCIAL BANK
  Feb 2022 - Sept 2022
  Lipa na KCB Sales Rep
- Kenya School of TVET
  Sept 2022 - Sept 2023
  Technical College Student Trainer
  Trainer of Agricultural Economics Technical and Vocational Institutions.
- Kenya Commercial Bank Ltd
  Oct 2023 - now
  Clerical Officer
  Review of loan documentation, Securities
Licenses & Certifications
- Women and Procurement
  ITC SME Trade Academy
  Jan 2019
  View certificate