Jerome Roth

Experience

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  RDI Corporation

  Nov 2014 - Mar 2016

  Call Center Agent

  • Received 30+ calls daily for over 10 different clients ranging from general customer service to order placement• Achieved an average customer satisfaction of over 95%, exceeding the corporate target average • Demonstrated mastery of customer service call script within a specified timeframe

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  Security National Automotive Acceptance Company (SNAAC)

  May 2016 - Nov 2016

  Business System Analyst Co-op

  • Wrote requirements that allowed the business to accept approximately 27% more daily automotive loans• Created a data repository along with reports for all facets of the business to provide increased transparency• Assisted in daily scrum duties for the business intelligence team promoting an Agile environment• Performed QA testing on projects for the business intelligence and development teams

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  Paycor

  Nov 2016 - now

  • Developed API GET/PUT/POST/DELETE calls, Controllers, Managers, Engines, UI changes, Unit Tests etc. using C# and React JavaScript to allow abstraction, encapsulation, and test automation• Developed stored procedures using SQL within SSMS to allow transfer of data from backend to the front end• Participated release activities: daily scrums, weekly refinement sessions, bi-weekly releases, retros, and reviews • Triaged incoming bugs/PBIs by providing immediate solutions while determining the root cause• Wrote requirements for bugs/PBIs based on issues currently found in the system Show less • Addressed daily incidents in a timely manner and ensured that all processes and procedures were followed correctly • Determined root causes of underlying issues of programs in production and provided solutions• Wrote stored procedures to be executed in production that resolved re-occurring issues • Participated in daily whiteboarding sessions to discuss various common occurring issues and possible solutions • Conducted root cause analysis to develop preventative measures to improve the performance of long-term projects• Guided, implicated, and fixed any issues in production during weekly or monthly after hour releases Show less

  • Software Engineer II

    Mar 2020 - now

  • Support Analyst II

    Nov 2016 - Mar 2020