Ishandeb Chatterjee , CHBA 🇮🇳

Experience

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  The HHI group of Hotels!!!

  Jun 2006 - Jan 2010

  Deputy Manager - Sales and other positions

  • To develop a business plan and sales strategy for the market through proper methods of market segmentation in turn ensuring attainment of company sales goals and profitability.• To ensure regular contact with existing clients and regular addition of new and prospective clients.• To maintain contact with all clients in the market area to ensure high levels of client satisfaction.• To support other revenue generating departments of the hotel.• To chalk out sales & marketing strategies facilitating in ensuring increase in the perceived value of the product to the client in turn resulting in maximum revenue generation.• To regularly monitor performance of existing clients and design action plans for initiation of more incoming business. Show less

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  HYATT REGENCY KOLKATA

  Feb 2010 - Apr 2010

  Sales Manager

  SalesClient Relationship

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  FRHI Hotels & Resorts - Now part of AccorHotels

  Apr 2010 - Oct 2016

  Responsible for Sales and Marketing at Swissôtel Kolkata. (Have been officiating with independent charge as DOSM)Preparation of budgets and forecasts.Preparation of the Sales and Marketing plan for the hotel.Improvisation and innovation of departmental processes.On the job training and development of the colleagues.Motivating the team to believe in the vision of the hotel and the brand.Development of strategies and implementation of action plans in Sales,Marketing and Revenue.Liaising with the regional and global team for improvement of GDS and OTA business of the hotel.Retention and development of the key supporting accounts of the hotel along with the team. Show less SALES MANAGEMENT:Establish programs and direct efforts to achieve room nights goals based on market segmentation and budget and to develop ongoing relationships with customersMonitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve planned goalsEstablish account qualifications criteria and use market research to identify priority markets and accounts; assign sales to assure coverage of all major marketsMonitor weekly activity of sales managers and ensure sales team is maximizing use of resources to penetrate new accounts and secure old accountsTo assist DOSM to develop annual sales department budget and execute the sales programs and activities within itGuiding the sales resources to succesful account handling and developmentSTRATEGISING AND PLANNING:Identify sources of business to the hotel and establish solicitation programs to maximize salesIdentify sources of business through regular monitoring of Hotelligence(Travelclick)Pilot the RFP program of the hotel through long term and short term strategiesDevelopment of sales and marketing plan for the hotel Coordinate with Global Sales for development of Business Travel and Consortia BusinessRegularly studying account potential on Lanyon and developing strategies to secure themDefining rate guidelines for the hotel accounts along with DOSMMaintain and update all reports required by the corporate officeActively participate in preparation of hotel’s business plan ACCOUNT MANAGEMENT:Jointly service key accounts of the hotel with Sales Managers and ensure continuity in communications with these accounts. Show less • Have been involved in entire pre opening activities of setting up the sales department of Swissôtel Kolkata.• Have been involved in RFP contracting of key global accounts of the hotel.• Have initiated and set up the customer loyalty program with respect to company bookers.• Have been involved in programs like setting up account portfolios of the sales team.• Have been responsible to guide various junior and fresh sales team members in sales techniques and procedures.• Have been responsible to achieve highest target levels in the sales department and have accomplished the same.• Monitoring the activities of the Sales Executives and the Sales Coordinator.• Accompanying the Sales Executives for Sales Calls.• Providing on the job training to the Sales Executives.• Responsible to guide the sales Coordinator in daily activities.• Acheived highest sales targets in three consecutive years 2010, 2011 and 2012. Show less

  • Director of Sales at Swissotel Kolkata

    Jan 2015 - Oct 2016

  • Assistant Director Of Sales at Swissotel Kolkata

    Oct 2013 - Dec 2014

  • Senior Sales / Sales Manager at Swissôtel Kolkata (Pre-Opening)

    Apr 2010 - Sept 2013
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  Accor

  Nov 2016 - Jan 2020

  Director Of Sales Marketing at Swissotel Kolkata

  Focussed approach to achieve the top line of the hotel through strategic measures.Have successfully achieved Rooms Top line Budget for 2017 with a YOY growth in Revenue of more than 6 percent and secured RGI of 104.5Have driven a RGI 111.6 in 2018 and 108.1 in 2019Rated 100% in EES in 2019

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  Marriott International

  Jan 2020 - Dec 2021

  Director Of Sales Marketing

  Director of Sales and Marketing at Sheraton Dhaka (Pre - Opening) and Director of Sales and Marketing, The Westin Dhaka (Taskforce)The Sheraton Dhaka Preparation and execution of the pre-opening business plan Strategic recruitment of the pre-opening sales and marketing team Deployment of CI/TY (Sales & Catering Management software) for Sheraton Dhaka Preparation of the marketing plan for the hotel Training and development of on-boarded team members Organizing and coordination of the hotel’s brand photographyThe Westin Dhaka Leading the post Covid ramp-up for the hotel in absence of sales leader in 2020 Refinement of team members and strategic recruitment Prepared and presented the annual 2021 budget for the hotel Alignment of the team with MI Standards and Systems Contributing to a quick planned ramp up and ensuring break-even in 10 out of 12 months in 2021 Closed 2021 with RGI Rank #1 Submission of annual goals for the sales team for 2021 Driving RGI Rank #1 YTD March 2021 Show less

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  Apollo Health and Lifestyle Limited

  Dec 2021 - Sept 2022

  Business Owner

  Business Owner at Apollo Diagnostics Ballygunge, Kolkata - a franchised partner of Apollo Health and Lifestyle Limited

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  HYATT REGENCY KOLKATA

  Sept 2022 - now

  Director of Sales Marketing

  Commercial leader with a passion for disruption, experimentation and excelling business performance. Successfully driven the highest hotel top line in 2023 & 2024 since it’s inception