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Micaela Pistone

Micaela Pistone

Internship - Hotels Industry

Followers of Micaela Pistone692 followers
location of Micaela PistoneLisbon, Lisbon, Portugal

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  • Timeline

  • About me

    Senior Onboarding Manager na GuestCentric Systems

  • Education

    • Instituto Espanhol de Lisboa

      1996 - 2005
      Ensino primário e secundário Ciencias Sociais

    • The University of Salford

      2007 - 2008
      Erasmus Linguística e Estudos Relacionados

    • Universidade Europeia | Laureate International Universities

      2005 - 2009
      Licenciatura Tourism and Travel Services Management

  • Experience

    • Altis Hotels

      Nov 2008 - Feb 2009
      Internship - Hotels Industry

    • Palace Lucera Hotel and Caroli Hotels

      Oct 2009 - Oct 2010
      Euroyouth Internship in Italy - Hotels Industry

      ● Worked in Front Office division, Housekeeping and F&B.

    • Lisbon Marriott Hotel

      Apr 2011 - Apr 2017

      ● Created, structured, and coordinated this new division, developing all the processes.

      • Leisure Groups Coordinator

        Jan 2014 - Apr 2017

      • Front Desk Agent | Shift Leader | Night Audit | Rooms Controller

        Apr 2011 - Dec 2013

    • Copenhagen Marriott

      Oct 2013 - Oct 2013
      Front Desk Agent - Task Force

    • My Story Hotels

      Apr 2017 - Nov 2018
      Revenue & E-Commerce Manager

      ● Multi Revenue and E-Commerce Manager of the whole hotel chain (5 hotels).● Created (dynamic) pricing strategies, focused on market dynamics and trends.● Worked on costumer segmentation and PMS parameterization. ● Chaired ad-hoc and structured commercial meetings. ● Created structured and ad-hoc leisure contract performance analysis to propose pricing.● In charge of revenue strategy for My Story Hotel Tejo expansion and My Story Apartments Sta.Catarina (Porto) and My Story Charming Hotel Augusta openings. ● Collaborated with front office managers to implement better reservations processes and procedures. Show less

    • Corpo Santo Lisbon Historical Hotel

      Dec 2018 - Jun 2020
      Revenue & E-Commerce Manager

      ● Created and managed the Revenue Management & E-Commerce department in house/previously outsourcing.● Developed and implemented revenue optimization strategies.● Created (dynamic) pricing strategies, focused on market dynamics and trends. ● Owned strategy on Online Travel Agencies and other distribution channels.● Implemented and tested hotel first Revenue Management System (RMS) - Climber.● Created and managed group reservations processes and procedures. ● Oversaw yearly hotel budget and strategic business/marketing plans.● Manager on duty. Show less

    • Salty Life Portugal

      Mar 2020 - now
      Backoffice Assistant

    • GuestCentric Systems

      Aug 2021 - now
      Senior Onboarding Manager

  • Licenses & Certifications

    • Certificado de Competências Pedagógicas

      IEFP
      May 2019

    • Fundamentos Marketing Digital

      T-Hotel Hospitality Knowledge
      Jan 2019

    • Excel nível Avançado

      Udemy
      May 2021

    • Fundamentos Marketing Digital

      Google
      Sept 2020

    • Módulo Formativo em Revenue Management

      AHP - Associação da Hotelaria de Portugal
      Aug 2018

    • Módulo Formativo em Revenue Management

      Escola de Hotelaria e Turismo de Lisboa
      Mar 2015