Rian Webster

Experience

• 

  McDonald's

  Apr 2018 - Dec 2022

  • Customer Experience Manager

    Mar 2022 - Dec 2022

  • Shift Supervisor

    Jul 2021 - Feb 2022

  • Crew Trainer

    Oct 2019 - Jun 2021

  • Crew Member

    Apr 2018 - Sept 2019
• 

  ALDI Stores Australia

  Jan 2023 - Aug 2023

  Retail Assistant

  Provided exceptional customer service by assisting shoppers with inquiries, locating products, and processing transactions accurately and efficiently.Maintained a clean and organized store environment, including restocking shelves, arranging displays, and managing inventory levels.Operated cash registers and handled cash, credit, and debit card transactions with precision and integrity.Monitored product quality and freshness, rotating stock to minimize waste and ensure customer satisfaction.Assisted with receiving and stocking shipments, verifying quantities and inspecting items for damage or defects.Collaborated with team members to achieve sales targets, promote special offers, and enhance the overall shopping experience for customers.Followed company policies and procedures regarding safety, security, and loss prevention measures. Show less

• 

  McDonald's

  Jun 2023 - now

  Led the People Performance Department, ensuring exceptional customer service and operational efficiency.Developed and implemented training programs for new hires, emphasizing safety protocols, customer service standards, and operational procedures.Managed inventory levels, including ordering, receiving, and maintaining appropriate stock levels to support departmental needs.Implemented quality control measures to uphold food safety standards, cleanliness, and sanitation practices in compliance with company policies and regulations.Conducted performance evaluations for departmental staff, providing feedback, coaching, and recognition to drive continuous improvement.Collaborated with cross-functional teams to optimize workflow, resolve operational issues, and achieve business objectives.Controlled costs through efficient labour scheduling, waste reduction initiatives, and inventory management.Ensured compliance with health and safety regulations, company policies, and industry best practices. Show less Supervise and coordinate the activities of crew members during assigned shifts, ensuring smooth operations and adherence to company policies and procedures.Train and develop team members on operational tasks, safety protocols, and customer service standards, fostering a positive and productive work environment.Manage inventory levels, including ordering, receiving, and maintaining stock to support daily operations and minimize waste.Monitor food quality, cleanliness, and sanitation practices to ensure compliance with McDonald's standards and regulatory requirements.Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to exceed customer expectations and enhance the dining experience.Conduct performance evaluations for crew members, providing feedback, coaching, and recognition to drive continuous improvement and career development.Collaborate with management and cross-functional teams to address operational challenges, implement process improvements, and achieve business objectives.Ensure compliance with health and safety regulations, food safety standards, and company policies to maintain a safe and secure work environment for all employees and customers. Show less Provide leadership and guidance to crew members, serving as a mentor and role model in delivering outstanding customer service and upholding McDonald's standards of quality and cleanliness.Develop and implement training initiatives to onboard new hires and equip them with the necessary skills and knowledge to succeed in their roles.Conduct ongoing training sessions and coaching sessions for existing crew members, focusing on operational tasks, safety protocols, and customer interaction techniques.Monitor performance and provide constructive feedback to crew members, identifying areas for improvement and recognizing achievements to promote continuous growth and development.Collaborate with management to assess training needs, develop training materials, and implement process improvements to enhance the efficiency and effectiveness of training programs.Foster a positive and inclusive work environment by promoting teamwork, communication, and mutual respect among crew members.Assist with day-to-day operations as needed, including cash handling, food preparation, and maintaining cleanliness and organization in the restaurant. Show less

  • People Performance Manager

    Jan 2024 - now

  • Shift Manager

    Nov 2023 - Dec 2023

  • Crew Coach

    Jun 2023 - Oct 2023