Experience

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  Hewlett-packard

  Feb 2012 - Jul 2015

  - delivering reactive support across the entire HP Cloud solution stack – HP CSM 7.x, HP CS 8, HP CS300, HP CS700 and HP C700x and HP Helion OpenStack- ensuring End-to-End ownership for customer problems and inquiries - collaborating with HP-Software engineering, ES, MS and others – staying one Face to the customer - providing technical support/recommendations on Proactive Deliverables - hosting/building and collaborating in CSM Technical Community with Field, Matrix Masters, Pre-Sales - building new processes to enable enhanced customer support experience (innovate) Show less - Providing deep technical analysis and solutions of hardware and software related incidents by analyzing complex configurations and error logs- Expertise in administrating and maintaining Windows Server 2003/2008 R2/2012 R2, SLES, RHEL and VMWare ESXi 5.x- Expertise in diagnosing, configuring and maintaining of HP ProLiant SL, DL, ML, BL servers, SAN storage, HP HPC and HP Rack & Power solutions- Preferred point of contact for Engineer I, Engineer II and SE for guidance on technical and business process issues- Mentorship in technical skills for new hires Show less

  • Cloud & Converged Solutions Center of Excellence

    Aug 2014 - Jul 2015

  • Technical Solutions Consultant at HP Servers

    Feb 2012 - Jul 2015
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  Ibm

  Jul 2015 - Nov 2017

  Remote technical support representative (software)

  - Providing technical support, root cause analysis and consulting towards customers using IBM i in the Save/Restore area of the OS - backup/DR policies and strategies, migrations and upgrades of the OS, update strategies and best practices.-Backup administrator for the System i equipment located in Sofia.

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  Mojio

  Nov 2017 - now

  Technical support engineer