
Timeline
About me
Principal Solution Engineer/Consultant - UC & CX - AVAYA/RingCentral/Ribbon/AudioCodes
Education

Burnley college
1996 - 1998Advanced gnvq construction and the built environment meritA two year course, equivalent to 3 A-levels covering applications used within the Construction Industry.Topics covered:- Architecture- Structural Engineering- Civil Engineering- Quantity Surveying- Building Services Engineering- Project Management- Building Information Modelling- Structural Mechanics
Experience

Azzurri communications
Jun 2000 - Oct 2016Lead professional services role, responsible for implementing Avaya Aura UC and SIP solutions. Working with a wide range of clients in the public and private sectors.Mentor on the apprenticeship programme.Azzurri Communications was acquired by Maintel in May 2016. Project Engineer responsible for designing, project managing and installing Avaya IP Office and Samsung PBX systems throughout the UK. Samsung engineer of the year in 2005/2006 for work on projects in the public/private sectors. Responsible for the implementation and support of Avaya Index, Avaya IP Office, Panasonic and Samsung PBX systems. Working in a team installing Lucent/Avaya Index systems, and Panasonic TDM/Hybrid PBX's. Deploying Cat5e and CW1308 cabling systems into customer premises.
Avaya Technical Specialist
Jun 2006 - Oct 2016Project Engineer
Jun 2004 - Jun 2006Telecomunications Engineer
Jan 2002 - Jun 2004Trainee Telecomunications Engineer
Jun 2000 - Jan 2002

Maintel
Oct 2016 - nowPrincipal solution engineerTechnical lead delivering multi-vendor communication solutions for our clients throughout design, implementation and support cycles.Subject Matter Expert - AVAYA, RingCentral, UCaaS/CCaaS, SIP, Ribbon SBC, AudioCodes, BYOC, Security & Virtualisation.Enabling our journey to cloud based communications.
Licenses & Certifications
- View certificate

Avaya workplace® solution with avaya aura® collaboration applications support certified
AvayaApr 2019 - View certificate

Avaya messaging support certified
AvayaDec 2020 - View certificate

Avaya aura® call center elite implement certified
AvayaMay 2019 
Avaya breeze™ (asps)
Avaya
Avaya workplace attendant (asta)
Avaya
Avaya workplace™ solution with avaya aura® collaboration applications (acss)
Avaya
Avaya enterprise team engagement solutions (acss)
Avaya- View certificate

Avaya aura® core components implement certified
AvayaMar 2020 - View certificate

Avaya aura® core components support certified
AvayaMar 2020 - View certificate

Avaya aura® call center elite support certified
AvayaJul 2019
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