Experience

• 

  Acceso mercandin marketing pvt ltd

  Feb 2019 - Jul 2020

  Customer service representative

  - Worked in CSAT domain and given excellent performance and customer satisfactions- Accountable of taking multiple Calls and Chats in a day and listened to customer’s grievances and offered them a satisfactory result- Ensured to deliver the right and accurate product or service details to the customers

• 

  Concentrix

  Oct 2020 - now

  - Leading a team of 12-15 associates and managing workflow within defined SLAs- Regularly monitoring closure of service levels and assist in driving Key Metrics- Add value to the program by identifying improvement areas and opportunities- Goal setting, Performance reviews, Training, and development of direct report- Engaging team members in healthy competition and communicating results/outcome with them- Define what winning looks like by consistently and effectively providing coaching and feedback to help team members maximize their performance- Meet Compliance & Governance for process and policies Show less

  • Team Leader

    Oct 2023 - now

  • Lead, Operations

    Aug 2022 - now

  • Sr. Representative, Operations

    Oct 2020 - Aug 2022