Jaspreet Kaur

Jaspreet kaur

bookmark on deepenrich
Followers of Jaspreet Kaur66 followers
  • Timeline

  • About me

    Assistant Manager, Operations at Concentrix

  • Education

    • Janki devi memorial college

      -
      Bachelor of commerce - bcom commerce
  • Experience

    • Acceso mercandin marketing pvt ltd

      Feb 2019 - Jul 2020
      Customer service representative

      - Worked in CSAT domain and given excellent performance and customer satisfactions- Accountable of taking multiple Calls and Chats in a day and listened to customer’s grievances and offered them a satisfactory result- Ensured to deliver the right and accurate product or service details to the customers

    • Concentrix

      Oct 2020 - now

      - Leading a team of 12-15 associates and managing workflow within defined SLAs- Regularly monitoring closure of service levels and assist in driving Key Metrics- Add value to the program by identifying improvement areas and opportunities- Goal setting, Performance reviews, Training, and development of direct report- Engaging team members in healthy competition and communicating results/outcome with them- Define what winning looks like by consistently and effectively providing coaching and feedback to help team members maximize their performance- Meet Compliance & Governance for process and policies Show less

      • Team Leader

        Oct 2023 - now
      • Lead, Operations

        Aug 2022 - now
      • Sr. Representative, Operations

        Oct 2020 - Aug 2022
  • Licenses & Certifications

    • Evolve certified trainer

      Concentrix
      Aug 2021