Experience

• 

  Microsoft

  Jun 2011 - Nov 2014

  • Collaborate in decision making with our management team to ensure efficiency of store operations, utilizing communication capabilities to increase quality control. Gather and analyze information through in-store observations and encounters, simultaneously creating solutions for problems, as well as improvements to enhance business performance.• Manage team in maintaining and updating store product and aesthetics.• Organize and lead teams for large store-wide resets, while ensuring team members are completing assigned tasks on a daily basis.• Charged with installing and maintaining devices with corporate demonstration features, setting up and installing software, and troubleshooting computers and other devices within the store to ensure our technology is functioning properly.• Expanded knowledge and personal experience in long-term marketing strategies. Show less • Retaining constant knowledge of newest technology in order to understand and convey how new devices can benefit consumers, and build customer loyalty.• Conducted 1-on-1 training sessions, as well as community and business workshops of all sizes, for Windows operating systems and various other software programs, such as Microsoft Office.• Trained other employees on public speaking and how to conduct large workshops.• Interacted with customers to determine their technological needs and provide personalized solutions. Built an understanding of manufacturer and supplier responsibility towards end-consumer and the importance of providing accurate and updated information.• Collaborated with businesses and non-profit organizations to offer technological solutions specific to the capabilities they desired for their company, while building a business pipeline for future revenue. Show less

  • Visuals Lead

    Jun 2013 - Nov 2014

  • Product Advisor

    Jun 2011 - May 2013
• 

  Michael e. debakey va medical center

  Jan 2013 - Jun 2013

  Six sigma process improvement intern

  • Worked on a team centered around Lean Six Sigma Green and Black Belt projects within Physical Rehabilitation, Neurology, and Surgery department.• Utilized my project management skills to drive discussions aimed at decreasing waste and increase cost-savings for the hospital.• Extrapolated trends from accumulated data to identify areas of waste and/or inefficiencies, specifically targeting physician coding .• Led surgical staff on a Six Sigma project focused on increasing efficiency of treatment times for Gastrointestinal Surgery patients by identifying unnecessary and wasteful stages in patient.• Researched physician productivity and helped communicate results to hospital staff and leadership in order to better patient care.• Identified opportunities for improvement in physician coding practices and tracked the number of procedures being completed by staff per week, enabling enhancement of personal performance and increasing efficiency. Show less

• 

  Microsoft

  Apr 2018 - now

  · Customer Experience Manager – Train and lead a team of 25 employees in providing world-class customer service, and responsible for the entirety of the customer experience. I partner diligently with all members of my team to ensure a cohesive customer experience and solidify operational cohesion. With my leadership, my business has surpassed 95% revenue goals for FY15 (99%), FY16 (95%) and FY18 (101%).· Associate Experience Manager – Optimize scheduling and payroll, responsible for the hiring and retention of talented individuals, as well as providing career planning and professional development for over 20 team members.· Operations Manager – Managed all incoming and outgoing inventory while maintaining compliance with audit standards, achieving a 98% compliance score. Collaborated with multiple stores within the market to spur the sharing and cultivation of ideas and knowledge, as well as increase cross-market efficiencies and streamlining of processes. Show less

  • Program Manager

    Jan 2022 - now

  • Sr. Training Associate

    Jul 2021 - Jan 2022

  • Team Lead - Training & Community

    Mar 2020 - Jul 2021

  • Assistant Store Manager

    Dec 2014 - Mar 2020

  • Project Manager

    Apr 2018 - Jun 2018