Experience

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  Verisys tecnologia e soluções s.a.

  Oct 2006 - Mar 2008

  Project analyst

  • Managed all activities in a project life-cycle • Elaborated Status Reports / EAP (Analytical Structure of Projects)• Elaborated commercial and technical proposals• Managed all the technology services including network, application hosting services, workplaces provision, application support and maintenance, project work and improvement of infrastructure, systems and processes

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  Wittel comunicações

  Mar 2008 - Mar 2010

  Account manager

  • Originally hired as Pre-sales Analyst and in 6 months promoted to Special Accounts Manager• Managed approximately 30 accounts/ clients• Responsible for Business Development, increasing the client portfolio• Supervised and monitored all sales processes including technical consultancy• Elaborated technical and commercial proposals• Managed billing, importation and projects

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  Prima servicos de informatica

  Oct 2010 - Mar 2012

  Sales consultant

  • Provided consulting and sales of outsourced general services• Managed the whole cycle of sales process, including monitoring the Service Level Agreements and quality control• Managed all accounts of new businesses

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  Grupo ecorodovias

  Apr 2012 - Oct 2014

  It support analyst

  • Provided technical support (Level 1 & 2) to ensure the availability and effective performance of enterprise platforms for more than 4,500 users in 11 different locations• Guided and trained users• Created and maintained technical procedures• Inspected installation sites to determine resources requirements• Maintained a range of networks and systems• Set up and monitored testing of new components• Onsite Installation configuration & Support work with Microsoft Windows and Microsoft Office 2003/XP/2000/98/95. • VOIP Configuration and Installation of Alcatel, Cisco, Meraki, Juniper: Switches,Routers,Wireless Access Points and Controllers,Wireless Site Surveys• Worked alongside other team members towards the processing, resolution and follow-up of requests Show less

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  Tivit

  Oct 2014 - Oct 2015

  Project manager

  • Managed strategic projects from initiation through close-out, including: scope and cost management, resource management, risk and quality assessment, customer relationship management and revenue forecasting• Managed a series of projects (up to 3 simultaneous projects) associated with a specific business strategy to obtain benefits and controls. Ensured program/project-related risks were managed accordingly• Led a team of 6 technical staff members through defining the requirements for several infrastructure staff including a large enhancement of server capacity• Conducted briefing and reporting meetings with clients, including the explanation of why certain technical solutions would work better for them than others• Produced detailed training documentation which aided a new system installation that was distributed to all staff members• Oversaw delivery of major IT projects including infrastructure updates, upgrades, migrations and outages with budgets of over 110 thousand dollars Show less