Experience

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  Jll

  Jul 1997 - Aug 1999

  Market research director

  Responsible for directing the company's day to day market research activities including:1. Production of quarterly and annual Mexico’s Real Estate Market Reports.2. Gathering and evaluation of economic, demographic and real estate data to be used in the preparation of presentations and other detailed memoranda and financial reports delivered to clients.3. Participated in client’s proposals and presentations.

• 

  Cbre | canada

  Oct 1999 - Mar 2000

  Market research consultant

  Market Research Consultant for CB Richard Ellis in Toronto, Canada. In this position, I was responsible for: 1. Assisting in the creation of CBRE's first National Market Research Department. Responsibilities included analysis of real estate data and resources available, interviewing and selection of staff and other related activities.2. Contributing as a market research analyst in the production of the company's first Canadian Market Overview.

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  Colliers

  Apr 2000 - now

  Mr. Rivera currently acts as the National Director of Data Operations at Colliers. With a comprehensive background in data management and operations spanning over 20 years, he spearheads the Canadian Data Operations Team. In this role, Mr. Rivera oversees the collection, maintenance, and enhancement of market data within Colliers' proprietary database, ensuring the highest standards of quality and integrity.Mr. Rivera proactively evaluates and enhances data management processes, addressing complex challenges across multiple teams and data vendors. His responsibilities extend to collaborating with internal stakeholders, analyzing business-driven data requirements, and implementing solutions that align with strategic objectives. His commitment extends to ensuring strict compliance with data-related policies, processes, and standards, thereby fortifying the organization's data governance framework.Mr. Rivera's multifaceted role reflects his proficiency in managing the day-to-day operations of a high-performance team, driving innovation in data processes, and aligning data strategies with the overarching business objectives of Colliers. Show less In conjunction with Managing Directors and the Leadership team, Mr. Rivera was responsible for managing the implementation of initiatives focused on service excellence, client relationship development and performance optimization within Canada’s business.He was also in charge of implementing Colliers' Client Services Program using Net Promoter Score (NPS) methodology. In this role, Mr. Rivera analyzed customer experience insights ensuring that findings were understood, targeted to business goals and results actionable. In conjunction with Managing Directors and the Leadership team, Mr. Rivera was responsible for:1. Development and implementation of initiatives focused on service excellence, client relationship development and performance optimization within Canada’s business and,2. Day-to-day management of Colliers Canada VOC (Voice of the Customer) Program based on Net Promoter Score methodology. Show less Mr. Rivera was for 11 years Director of Corporate Projects for Latin America. In this role, he was responsible for the implementation and on-going management of strategic initiatives such as Client Satisfaction, Client Engagement and Broker Specialization. In addition, Mr. Rivera was in charge of the day-to-day operations of the Market Research, Marketing and IT regional platform.Notable Achievements:1. Led a team of marketing professionals in the corporate re-branding process of Colliers International across 16 offices in Latin America.2. Implemented standard operating policies & procedures to deliver a consistent and seamless client experience across Latin America. This included the implementation of benchmarks and metrics to ensure local compliance and corporate alignment.3. Successfully standardized and aligned Colliers Latin America market research, marketing and IT platforms to reflect global corporate standards.4. Led the regional team in the implementation of key global corporate IT systems, including invoicing and market research programs.5. Participated in the delivery of corporate real estate services in the capacity of account management and the development of services within Latin America. Show less

  • Director of Data Operations

    May 2019 - now

  • Director Client Services

    Apr 2011 - Apr 2019

  • Director Corporate Projects

    Apr 2000 - Mar 2011