Experience

• 

  Mishcon de reya llp

  Feb 2019 - Apr 2022

  - Dealing with escalated tickets from junior team members- Supporting and training incoming teams members- Working closely with EUC and Infrasturcture team- Providing support to Singapore office when launched. (1 am to 8 am BST)- Fixing Xerox printers and administering changes remotely- Mentoring new apprentices in the Team and in the Firm- Working with in-house Cyber Consulting Team on various projects- Experience supporting Intapp and Aderant- Troubleshooting issues with MS Teams, Webex Teams and Zoom. Show less

  • Service Desk Analyst

    Aug 2020 - Apr 2022

  • Service Desk Apprentice

    Feb 2019 - Aug 2020
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  Kindleworth llp

  May 2022 - Feb 2023

  It associate

  Kindleworth is a managed services provider catering to small and medium sized law firms in the UK and UAE. We provide IT, Finance, HR and Compliance support to our clients allowing them to focus on their business. Kindleworth has also worked to launch a number of firms in the last few years.

• 

  Rbro solutions

  Mar 2023 - now

  Technical support specialist