Patience Yeboah

Experience

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  AT&T

  Apr 2008 - Jul 2013

  Sales Consultant/Key Holder

  Addressed customers telecommunication needs, including questions about products and services. Handled administrative duties such as completing customer contracts and pulling products from inventory, accepting customer payments, and filing completed orders.Managed operation duties such as closing procedures including counting daily cash transactions and preparing the store for the following day. Maintained a high customer retention rate by providing exceptional customer service to all clients. Show less

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  Junior Achievement of New York

  Jan 2013 - Jan 2014

  Associate, Programs- NYC Civic Corps

  Facilitated and trained volunteers to teach Junior Achievement curriculum at collaborating schools. Organized company base events such as job shadows and leadership conferences for high students. Served as a program resource for the community and corporate partners. Assisted high school seniors through the college admission process, including financial aid.

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  Flatbush YMCA

  Sept 2014 - Sept 2015

  Program/Site Coordinator

  Ensured the safety of campers in the summer camp program by providing the appropriate supervision at all times. Worked with counselors to plan and implement meaningful structured, age-appropriate, fun, and engaging activities for campers. Led and supervised day camp counselors by providing coaching, support, recognition, and guidance. Planned activities, including field trips, special events, and summer learning initiatives. Organized and develop afterschool activities for a DYCD SONYC youth program at Brooklyn Dreams Charter School. Managed the day-to-day operation of activities, including attendance, staff, and program structure. Show less

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  Greenpoint Ymca

  Sept 2015 - Sept 2016

  Teen & Sports Director

  Managed the Greenpoint YMCA DYCD In-School Youth (ISY) college and career readiness program for a diverse population of youth in the Brooklyn area. Organized program budget, including identifying new funding resources and revenue streams. Led and supervised a staff of six including case managers and teen advisors Organized recruitment efforts to engage students in DYCD In-School Youth (ISY) program.Planned student engagement activities such as college trips, special events, and identifying summer internship sites for program participants. Show less

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  Comprehensive Youth Development

  Sept 2016 - Sept 2019

  Worked with rising juniors and seniors at Manhattan Comprehensive Night and Day High School on their postsecondary plans. Identifying postsecondary resources for new immigrants. Researched scholarships, fellowships, and other financial resources to ease the financial burden of college for first-generation college-bound and undocumented students. Organized and led college readiness workshops, including essay writing, college matching and financial aid information for students and their families.Supervised and train new college and career advisors. Built partnerships in the community that further students' knowledge outside the classroom. Show less

  • College Coordinator

    Sept 2017 - Sept 2019

  • College and Career Adviser

    Sept 2016 - Sept 2017
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  CUNY Hostos Community College

  Sept 2019 - Jul 2022

  ASAP Academic Advisor

  Provided individual academic advisement to over 100 students and created academic plans to accelerate their graduation at Hostos Community College Assisted students with FAFSA, TAP or Dream Act applications, verification process and reviewing eligible awardsReviewed assigned students graduation audit to ensure all degree requirements are completeWorked with my colleagues to overhaul communication to students about the impact of punitive grades on their financial aid and academic success within ASAPConnected students to resources in and out of the classroom to further their educational experienceManaged the ASAP announcements and common hour classes on BlackboardFacilitated monthly group workshops on various topics (e.g. effective communication, time management, conflict resolutions and post-graduation plans)Participated in small work groups from probation to curriculum developmentEstablished a partnership with the ASAP Financial Aid Specialist to ensure students balances address by collaborating with their assign advisors to inform them of issues related to their financial aid application or Pell/TAP award eligibility Show less

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  John Jay College (CUNY)

  Jul 2022 - now

  Senior Transfer Academic Advisor (CUSP)

  Providing academic advisements to seniors and transfer students in the Completion for Upper-division Students Program (CUSP) to ensure a timely graduation Empowering students to develop a graduation plan based on their progression on degree audit Encouraging students to connect with Center for Career and Professional Development (CCPD) for resume/cover letter review, internships and employment opportunities Meeting with eligible CUSP students to discuss the requirements for the completion grant Assisting with first-year group academic advisement Working with colleagues to recruit students for the CUSP Transfer Peer Advisor position Show less