PhDr. Silvia Války

Experience

• 

  AT&T

  Apr 2011 - now

  - resolving of queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence - working as a ‘Problem Solver’ with ability to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong analytical and communications skills, which lead to success in this role- providing the best service for the customers- improving of skills on the daily basis - active participation and organizing of teambuilding activities- special responsibility for managing of office needs, especially stationery- daily communication in English language Show less - validating credit requests from customers in accurate and timely matters- meeting set of deadlines for validation, issues solving - preparing presentations, documentations, reports- communication with Service Managers (phone, email), Account Managers- cooperation with other teams on improvements and automation processes- providing of best service for our customers (elaborated communication with Service/Account Managers, credit requests validated asap)- ability to investigate and assimilate data from various tools/sources with the assistance of strong analytical skills- daily communication in English language Show less

  • Global Service Manager

    Feb 2020 - now

  • Billing Dispute Specialist

    Jan 2012 - Feb 2020

  • SLA Service Reporting Analyst

    Apr 2011 - Apr 2012