鞠坤池

Experience

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  Brooks Hotel

  Jul 2012 - Jun 2013

  Management Trainee

  • Greeting the guests and lead them to a seat, take the order and recommend wine if necessary.• Supervise room inspection to ensure the room meets the hotel standard.

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  Constance Hotels, Resorts and Golf

  May 2014 - Jul 2014

  Villa Operation Management Trainee

  *Greet and welcome guests upon arrival.*Responsible for consistent delivery of the highest standards of the products and service. *Promote a professional and a positive image to all our guests *Ensuring all work is carried out in an organised and efficient manner, in line with the appropriate organisation procedures and legal requirements. *Create emotional experiences for guest at every opportunity.

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  The Eliot Hotel

  Jun 2015 - Jun 2016

  Front Office Management Trainee

  Greeting guests in a professional manner, doing check-in/ out and any cashier tasks.Making transient/ group reservation via phone/ email.Working as a concierge to give some suggestions about the attractions/ directions/ dining etc.Dealing with complains to meet guests expectations.

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  希尔顿全球酒店集团

  Jul 2016 - now

  •Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.•Inventory Control : Manages and maintains Group and Transient inventory controls•Sales and Pricing Strategy : Develops, monitors and adjusts sales and pricing strategies•Information Analysis and Monitoring : Provides critical analysis of strategies, room statistics and demand factors•Forecasting : Prepare all weekly, monthly, 3 month forecast and budget using appropriate systems and tools•Competitive and Demand Analysis : Ensures rate shopping data is consistent, appropriate and effectively analysed•Driving Commercial Performance : Drives incremental EBITDA, RevPar and Fair Market Share performance Show less

  • Cluster Revenue Manager

    Mar 2018 - now

  • Senior Revenue Analyst

    Jul 2016 - Feb 2018