Lukas Hornak

Experience

• 

  Coca-Cola Bottling Company UNITED, Inc.

  Sept 2007 - Mar 2012

  Senior Merchandiser

  During 4 years working for Coca-cola I have built strong communicational and interpersonal skills that opened many doors for my future personal as well as professional development. Some of the duties in this position included:• Building, developing and organizing new promotion set ups for our products to compete with the rival companies, to best fit the market demand and therefore improve our sales.• Processing orders for supermarkets, medium and small size shops, monitoring stocks and helping with stock taking.• Constant development of strong communication and relations with store managers on daily basis on professional and personal level to their best satisfaction. Show less

• 

  Freelance Video Professional

  Oct 2007 - now

  Video Producer

  As a passionate videographer and graphic desiger with a degree in Graphic design and Digital marketing, I have taken my hobby to more professional level and alongside my current jobs I have started my freelance journey in this industry. Over long years in this sector I have developed very strong attention to detail and to see things from all different perspectives. My key abilities and skills would be:• Creating highly detail focused and professional looking videos and promotional clips.• Managing professional relationships and providing graphic design services to clients such as AVIS fleet service, GAA, Euro Giant, Gym me Ireland, Springfield Crew Massive and variety of others.• Designing flyers and posters for various venues and events on regular basis.• Designing web banners, logos and various promotional materials.• Completed projects requiring key eye for detail, tight deadlines and multitasking.• Always pushing myself to go beyond client's expectations to ensure their satisfaction with my services.• Over the years of dealing with clients I have developed strong communication, interpersonal and relationship management skills.• I am often required to thoroughly analyse client's requirements and provide professional expertise while ensuring adherence to their project guidelines. Show less

• 

  EDDIE ROCKERS LIMITED

  Jul 2014 - Oct 2017

  Marketing Staff

  • Dealing with marketing team and restaurant managers to create effective promotional strategies for our brand as well as for the restaurants individually.• Organizing advertising events across Ireland, assigning roles and tasks to team members.• Dealing with customers personally in professional manner on regular basis.

• 

  Cpl

  Nov 2017 - now

  Quality Auditor

  Shortly after joining the team, I was asked to do the role of quality auditor. My daily tasks are:• Reviewing the content within European region and audit the quality jobs according to implementation standards.• Enforcing client's terms of use by carefully monitoring reports of abuse on the site.• Identifying inefficiencies in workflows, providing feedback and suggesting solutions by creating collections of tickets which are being further discussed within my team and senior market coordinators.• Reviewing and responding to escalations across multiple channels with high quality, accuracy and speed, with high importance of understanding of all perspectives in making enforcement decisions, and communicating those decisions further.• Managing, coordinating, and supporting policy enforcement projects and tasks.• Fulfilling action plans and timelines in line with our team goals.• Supporting quality analysts in their role in cases of their absence by pulling out and processing reports, and communicating those further internally as well as externally to the client.• Enforcing that correct decisions are made within the team.•Recently completed a Workload Management course (internally known as Anchor Mentor SME) with excellent results. Show less

• 

  Covalen

  Nov 2024 - now

  Cpl logoQuality AuditorQuality AuditorCpl · Full-timeCpl · Full-timeNov 2017 - Present · 7 yrs 6 mosNov 2017 to Present · 7 yrs 6 mosCounty Dublin, IrelandCounty Dublin, IrelandShortly after joining the team, I was asked to do the role of quality auditor. My daily tasks are:• Reviewing the content within European region and audit the quality jobs according to implementation standards.• Enforcing client's terms of use by carefully monitoring reports of abuse on the site.• Identifying inefficiencies in workflows, providing feedback and suggesting solutions by creating collections of tickets which are being further discussed within my team and senior market coordinators.• Reviewing and responding to escalations across multiple channels with high quality, accuracy and speed, with high importance of understanding of all perspectives in making enforcement decisions, and communicating those decisions further.• Managing, coordinating, and supporting policy enforcement projects and tasks.• Fulfilling action plans and timelines in line with our team goals.• Supporting quality analysts in their role in cases of their absence by pulling out and processing reports, and communicating those further internally as well as externally to the client.• Enforcing that correct decisions are made within the team.•Recently completed a Workload Management course (internally known as Anchor Mentor SME) with excellent results. Show less Designed and evaluated structured prompts for the LLaMA (Large Language Model Meta AI) project to train AI in contextual understanding, tone sensitivity, and content safety.Analyzed and labeled audio data to teach AI models how to differentiate between human and synthetic speech, mitigating potential misuse in voice-based applications.Applied expertise in abuse detection and trust & safety policies to flag problematic outputs, provide feedback, and enhance the AI model's response quality and appropriateness.Collaborated with global teams to develop evaluation guidelines and resolve edge cases, contributing to more responsible AI outcomes.Contributed to AI development initiatives focused on improving the capabilities of Large Language Models (LLMs) and voice recognition systems, ensuring alignment with ethical AI practices and user safety. Show less

  • Senior Quality Auditor

    Nov 2017 - now

  • LLM AI Annotator

    Nov 2024 - Feb 2025