Meenal Shivhare

Experience

• 

  Infosys

  Jun 2013 - May 2014

  Associate System Engineer
• 

  Tata Consultancy Services

  May 2014 - Jan 2016

  System Engineer
• 

  SAP Labs India

  Jan 2016 - now

  •Fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed•Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners•Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)•Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.•Drives Commercial Success – Avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit•Sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery• Responsible for end to end Ownership to develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS)•Voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement Show less

  • Client Delivery Manager, Enterprise Cloud Services

    Sept 2020 - now

  • Success Manager

    Jan 2016 - Sept 2020