Meenal Shivhare

Meenal Shivhare

Associate System Engineer

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location of Meenal ShivhareMumbai, Maharashtra, India

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  • Timeline

  • About me

    Driving Cloud Transformation Journey | Cloud Adoption | Innovation | Trusted Advisor | Client Delivery Manager, Enterprise Cloud Services SAP

  • Education

    • LNCT Group of College

      2009 - 2013
      Bachelor of Technology - BTech Computer Science
    • M.G. Convent School

      1995 - 2009
    • Symbiosis International University

      2014 - 2016
      Master of Business Administration (M.B.A.) Human Resources Management and Services
  • Experience

    • Infosys

      Jun 2013 - May 2014
      Associate System Engineer
    • Tata Consultancy Services

      May 2014 - Jan 2016
      System Engineer
    • SAP Labs India

      Jan 2016 - now

      •Fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed•Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners•Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)•Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.•Drives Commercial Success – Avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit•Sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery• Responsible for end to end Ownership to develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS)•Voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement Show less

      • Client Delivery Manager, Enterprise Cloud Services

        Sept 2020 - now
      • Success Manager

        Jan 2016 - Sept 2020
  • Licenses & Certifications

    • GMP Basics & Documentation

      CONCEPT HEIDELBERG GmbH
      Apr 2017
    • ITIL

      AXELOS Global Best Practice
      Oct 2018
    • Prince2 Foundation

      AXELOS Global Best Practice
      Sept 2018
    • Prince2 Practitioner

      AXELOS Global Best Practice
      Oct 2018
    • Exploring SAP’s Cloud Strategy - Record of Achievement

      SAP
      Sept 2024
      View certificate certificate
    • Exploring the SAP Business AI Portfolio - Record of Achievement

      SAP
      Sept 2024
      View certificate certificate
    • Exploring the SAP Business AI Portfolio - Record of Achievement

      SAP
      Sept 2024
      View certificate certificate