Niloy Poddar (CICP)

Experience

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  Hyatt Regency

  May 2002 - Jun 2004

  F&B Service

  F&B waiter

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  HSBC

  Nov 2005 - Mar 2010

  Assistant Manager Opreration

  Responsibilities: Handling mortgages data & mortgage collection processes. Coordinating end to end operations. Managing overall service delivery for the different processes. Achievements: Migrated and implemented multiple processes from business area. Defined the SLA’s, learning curve, developed training schedule, training manuals, trained new teams ensuring the learning curve is achieved as agreed. Engineered transition and implementation of additional projects and queues. This resulted in effectively reducing surplus hours of 6% to nil. Led multiple teams, largest being a team of 20 members. Implemented productivity improvement tools to meet the customer expectation while optimizing the cost. Monitored various development initiatives identified for the domain. Exhibited ownership of business and ensured the SLA’s are met which resulted in generating additional projects. Instrumental in effective capacity utilization through business peaks and troughs. Developed new strategies and procedures for achieving organisational goals. Groomed individuals in the team that resulted in lateral and vertical growth of the individuals. Managed absence level in line with the HR procedures. Provided timely updates to the Senior Management in regard to the functioning of the process by means of MIS. Ensured adherence to audit, compliance requirements by coordinating system access, security related efforts between the Organization & information security, enabling all employees to system access complying with IT security guidelines. Show less

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  Oracle India Pvt Ltd

  Mar 2010 - Nov 2016

  In charge of Credit and Collection for NA region. Responsible for the strategic operational performance and efficiencies of the Credit and collection organization for North America region, ensure the organization has discipline and a strong operational focus with the purpose to optimize overall performance.•Overall responsibility of managing accounts receivable and reducing the company’s DSO.•Leading, training, developing and managing the credit control team.•Reviewing and approving credit limit proposals using quantitative and qualitative analysis to determine applicant’s creditworthiness.•Implementing and monitoring of processes prescribed in credit policy.•Facilitate continuous improvement in all areas of department.•Monthly analysis of credit exposure to determine credit risk and compliance.•Preparing and providing quarterly credit risk exposure report to parent company’s credit risk dept. •Providing bad debt & risk information to head of business units in weekly/monthly debtors meetings and initiating necessary actions. •Developing and enhancing credit and collection processes.•Preparing and circulation of monthly collection targets and KPI’s for credit control team.•Initiating and follow-up court cases with legal department and assist with all necessary documents and information.•Negotiating and recovering bad debts through settlement agreements and payment plans.•Circulating the weekly expected collections report to treasury team to determine the company’s cash flow position.•Auditing internal departments to ensure adherence to established credit policies and procedures. Show less US Accounts Receivables - The process involves Invoicing & Rectification of issues pertaining to invoicing, Analysis and maintenance of Credit policy for the customer accounts, Receivables management & Reconciliation on US Customer accounts for Credit approvals, Payment plan Agreements and receivables.•Working hand in hand with the designated Account Managers / Project Managers at Oracle and system administrators of the client companies to resolve all payments due to Oracle.•Constant interaction with the Sales and Feeder Teams at Oracle to initiate Credit Memos, Rebills and Migrations and all other invoicing and billing related issues.•Constant interaction with the Order Administration, Accounts Receivable and the Cash Application teams to ensure that the invoices are generated correctly and the payments sent in by the customer is applied to the correct invoice.•Record and account for revenue.•Issuing of credit memos and refund checks approved by the customer.•Account Reconciliation.Projects / Process Improvement Initiatives:• Implementation of the One Pager Document- This document acts as a first main source of information for all Collectors as it contains all valuable information related to the account – Eg – Contact details, Past Issues, Invoicing Requirements.• Knowledge Sharing Series – A weekly mailer to the team that contains new ways and ideas that can be implemented on the floor. Also has good to know information like O2C updates, process changes.• LOB Calls – Have been driving and heading the Consulting Calls at Collections where I am responsible for putting across Collections issues and concerns to the various different Lines Of Business (PGBU, TUGBU) • Actively involved, as part of the Training and Documentation team, where the objective has been to develop Training modules that will assist new hires • Part of the Collections Recruitment Team, where the objective was to identify and recruit candidates for the Analyst’s role. Show less

  • Operations Manager - Credit & Collection

    Jun 2013 - Nov 2016

  • Credit Collections Manager, OTC

    Mar 2010 - Jun 2013

  • Assistant Manager Credits & Collection

    Mar 2010 - May 2013
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  DIAGEO BUSINESS SERVICES INDIA PRIVATE LIMITED

  Nov 2016 - now

  Senior Mnager -- Service Delivery, End to End Commercial

  I am responsible to drive Diageo’s debtors agenda. The accountability encompasses managing stake holders across globe and managing the healthy state of business by timely flagging critical issues or customer behavior pattern that impacts business and over all revenue and reputation. Responsibilities also include to drive and transform business , simplify them through automation transfer them to SSCS for better productivity outcome.

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  D

  Feb 2020 - now

  Associate Vice President - Process Excellence & Global AR