Eric Ramirez, MPH

Experience

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  Suffolk University

  Aug 2014 - Jan 2015

  Resident Assistant

  Fostered and developed a supportive, respectful and diverse living environment for over 30 incoming freshmen by providing support socially, academically and emotionally. Acted as a liaison between students and facilities on and off campus. Collaborated with 12 other Resident Assistants, designing living/ learning programs and community development projects that were engaging and educational. Upheld campus safety policies.

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  OMBE Center- Integrative Health Center

  Sept 2014 - Dec 2014

  Marketing and Administrative Intern

  • Developed new marketing and patient outreach strategies by starting the Facebook campaign "Faces of OMBE" with the goal of improving patient retention. Outreached to local dieticians and nutritionists in the Boston area to extend an invite to annual “Meet & Greet” event.• Provided exceptional customer service while upholding front desk responsibilities which included greeting patients during check-in/out process, collecting payment, answering phones, maintaining and updating lead sheet, managing calendar and updating social media sites. Show less

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  APUNE ( Association for North American Universities in Madrid)

  Jan 2015 - Jan 2015

  Administrative Intern

  • Responsible for managing online content, sending out weekly updates, translating meeting minutes from Spanish to English and designing power points for conferences with an emphasis on training and conduct for title IX initiatives.

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  Wabi Sabi Sushi

  Jan 2016 - Jan 2018

  Restaurant Supervisor

  • Responsible for training all new hires on food and wine menus, points of service and restaurant policies. Supervised floor during peak hours managing customer complaints, trouble shooting POS issues as well as performing closing and opening duties. • Assisted management with event planning for VIP guests and other highly valued customers.

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  Hudson Clearwater

  May 2019 - Dec 2022

  Assistant Manager/ Bartender

  • Work meticulously to uphold high customer service standards. Meet and exceed sales requirements by upselling vintage wine and craft cocktails. Work effectively with all staff and management.

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  NYC Health + Hospitals

  Feb 2021 - now

  Providing overall program management to multiple sites by:Establishing and enforcing all on-site workflows (i.e. procedures and protocols for service provision, client/staff safety, and general operations)Providing supervision and support for 24/7 operations as required.Overseeing all HERRC facilities and for ensuring safe, continuous operationsManaging multiple contracted service providers operating HERRC facilities on behalf of H+HCoordinating with vendors and City stakeholders to ensure routine site maintenance/cleanliness and resolve any issuesMaintaining clear line of sight into daily operations and providing point-in-time updates to program and H+H leadershipProactively anticipating issues and developing contingency plans and solutionsWorking closely with the HERRC finance team manage sites budget, including assisting in auditing request from the Office of Management and BudgetConducting regular staff reviews and evaluations of their program performance to identify areas for improvement and implement necessary changesLeading or participating in special projects or initiatives as assigned by the Program DirectorServing as a liaison between staff, vendors and other departments within the organization to facilitate communication and collaboration.Overseeing the development and implementation of new policies and procedures for staff to ensure they have the necessary skills and knowledge to effectively carry out their duties.Other related duties, as assigned Show less Operational Manager for the Arrival Center, opened as part of the State of Emergency declared by Mayor Adams, is the point of entry to all asylum seekers to access shelter and support services in New York City. Responsible for launch and stabilization of key strategic programmatic placement and resettlement initiatives, providing hands-on logistical leadership for day-to-day operations.Provide strategic management and oversight for several onsite vendors, ensuring adherence to established processes and protocols. Ensure coordination of work, mediate conflicts and identify opportunities for collaboration and performance improvement.Independently manage all aspects of the project lifecycle for assigned workstreams including planning, scope definition, design, execution, and delivery.Lead daily Arrival Center meetings, providing status reports regarding project milestones, deliverables, dependencies, risks, and issues, directly to executive leadership team. Show less Supporting and leading day-to-day operational efforts to maintain a positive experience for individuals utilizing servicesProviding hands-on logistical support for the launch of new initiatives and/or expansion of existing initiatives including Humanitarian Emergency Respite Centers.Coordinating with various NYC Health + Hospitals departments (such as Facilities, IT, Supply Chain, and Safety), City agencies, and contracted vendors to ensure adherence to established processes, resolve problems, and identify opportunities for improvement.Independently managing all aspects of the project lifecycle for assigned workstreams including planning, scope definition, design, execution, and delivery. Supporting leadership by ensuring they have all necessary operational and administrative tools and by proactively escalating high priority issues and risks for their review as appropriate. As required, overseeing the successful launch of sites or programs Providing status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership. Show less Oversees, trains, and supports the work of AfterCare Navigators engaged in interviews assessing resource needs and linkage to services. Maintains daily communication with their AfterCare Navigators, as assigned. Ensures supervisees receive adequate support and oversightConducts routine quality assurance monitoring to ensure that data are appropriately collected and entered into the data system; troubleshoots and follows-up on data errors.Provides leadership with ongoing feedback on protocols, data collection instruments and systems to enhance their effectiveness and efficiency in meeting quality objectives.Connections and collaborations with local CBOs to collect vetted resources and services and disseminate to AfterCare Navigators. Show less Identify common needs amongst COVID-19 patients and search for local solutions. Includes access to GetFood, mental health services, legal or financial counseling, and other community programs to help patients in need and/or people in isolation/quarantine. Responsible for collecting and recording information obtained from the resource interview; gather data into systems in accordance with standard operating procedures. Communicate with cases and contacts in a professional and empathetic manner. Connect clients with needed resources through various platforms. Manage assigned caseload, ensuring prompt and accurate data entry and follow-ups with cases and/ or contacts, escalate cases to supervisor, as appropriate. Show less

  • Deputy Director, HERRC Arrival Center & Roosevelt Hotel

    Jan 2025 - now

  • Program Manager, Humanitarian Emergency Response Respite Center (HERRC) , Arrival Center

    Aug 2023 - Jan 2025

  • Operational Supervisor, Site Lead, Humanitarian Emergency Response and Respite Center (HERRC)

    Jun 2023 - Aug 2023

  • Supervisor, Aftercare Resource Navigation, Test + Trace

    Aug 2022 - Jun 2023

  • Resource Navigator, Test + Trace

    Feb 2021 - Dec 2022
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  NYC Department of Health and Mental Hygiene

  Aug 2021 - now

  Implement nutrition and physical activity education in Early Care Education sites. Coordinate with East Harlem Health Action Center and DOHMH Bureau of Chronic Disease to address obesity and diet related disease prevention in East HarlemFood security pilot for undocumented residents Assist in the development and implementation of the Resident Action CommitteeProvide presentations to Action Center Leadership, Governance Council, and community partnersOversee member status of the Resident Action CommitteeSupport Action Center staff and other programmatic needs as appropriate

  • Community Coordinator

    Sept 2022 - now

  • Graduate Student Intern

    Aug 2021 - Dec 2022