Trang Nguyen

Experience

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  Sheraton Hotels & Resorts

  Jul 2018 - Aug 2018

  Butler
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  Viet Grill

  Oct 2018 - Aug 2019

  Restaurant Supervisor

  Delegating managerial and decision-making authority of the food and beverage operation, covering the floor and bar services; managing special booked events and functions including: • Taking orders through the POS system and delivering food and beverages.• Encouraging and building trust and respect between the front and the back of house to maintain proper function of the restaurant. Participating in training new staff.• Interacting with customers to obtain feedbacks which helped to improve the restaurant.• Dealing with end of day banking and cashing up. Show less

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  ALBION & EAST LIMITED

  Aug 2019 - Mar 2020

  Bartender

  - Creating and serving beverages including soft drinks, classic cocktails, beer and wine within a timely manner. - Staying up-to-date with the restaurant/bar’s menu and promotional offers.- Assisting floor staff with taking food orders during service deliveries.- In charge of preparing and keeping the service area clean and tidy.

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  Six Senses Hotels Resorts Spas

  Aug 2020 - Jun 2021

  - Cross-trained throughout several departments within the resort including F&B, Housekeeping, Marketing and Front Office. - In charge of supporting the IHG loyalty club’s welcome amenities project by arranging with related departments to prepare amenities that reflected Six Senses’ values and had the General Manager’s approval.- In charge of creating content for the 'Deal-of-the-Year' promotion package project in which the video reached over 20,000 views on Facebook. - Work closely with the OPERA PMS. Show less

  • Guest Experience Maker / Butler

    Apr 2021 - Jun 2021

  • Operation Intern

    Aug 2020 - Apr 2021
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  London Marriott Hotel Park Lane

  Nov 2021 - Jun 2022

  Guest Service Agent
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  The Milestone Hotel & Residences - part of The Red Carnation Hotel Collection

  Jul 2022 - now

  - Orchestrating seamless and personalized guest experiences, ensuring all arrival guests were introduced to the hotel and roomed to Red Carnation Hotel (RCH) and Forbes standards.- Maintaining a prominent presence in the lobby during peak times, actively obtaining and implementing feedback from in-house, arriving, and departing guests to enhance service. Actively promoting the hotel and maintaining knowledge of local attractions.- Update guest profiles while encouraging teams to organize bespoke amenities for a memorable guest experience. Playing a key role in planning bespoke amenities for guests during special occasions such as anniversaries, birthdays, Wimbledon, Christmas, and New Year. Show less - Being trained as a Junior Manager in the Room Division including reception, guest relations and housekeeping according to the Forbes Five Star Standards.- Being appointed as the chairperson of the Sustainability Committee, in charge of the progression of Sustainability initiatives with the brand guidelines and values. Updating the Diligent Software – a Carbon Emission Tracker, conducting research and putting into action proactive measures to reduce the figure.- Assisting Central Marketing team with daily contents that get featured on the Milestone’s social media platforms as the Social Media Champion. - Organized the Shoe Box Appeal 2022, earning the Volunteer of the Month in November 2022, and achieved Employee of the Month in March 2023. Show less

  • Reception Manager

    Jun 2024 - now

  • Guest Services Manager

    May 2023 - Jun 2024

  • Management Programme Participant

    Jul 2022 - Apr 2023