Lesley Giarraputo

Experience

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  KBM Group

  Aug 2005 - Aug 2010

  Work to make the production side of the business run as flawlessly as possible. Take on multiple responsibilities to learn how processes work and how to improve them. Manage a team including developers, quality control specialists, and data analysts. Helped different teams in the company communicate with Production where there was no communication before. Responsible for transferring all list pulls and order billing off of the old system to the new implemented system. Data manipulation and programmingQuality AssuranceOnline systems supportCommunication with sales and clientsManaging team responsibilities and educationInvolved with system improvementsBilling for custom ordersQuery data for research and reports Show less

  • Production Team Manager

    May 2009 - Aug 2010

  • Production Team Data Analyst

    Aug 2005 - May 2009
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  Wunderman

  Aug 2010 - May 2019

  Leads a team of Operational Service Managers by helping mentor their skills such as client relationships, requirement gathering, database management, and tool integration. Day to day responsibilities include working with internal and client teams involved with will all aspects of our marketing databases which include, but not limited to, tools like Adobe Campaign, Unica, Salesforce, Marketo, and Siebel. Help the team learn how to research and understand the flow and technical aspects of the database by teaching SQL classes and how to use technical tools such as PL/SQL Developer, Tidal, Control M, and Informatica. Built a service manager bootcamp for new hires and current employees to bring teams up to speed and also improve the skills of the current team so they can better serve our clients while also readying them for future opportunities within the company. Show less Leads technical projects for the Operational Service Management team, which includes project management of service requests/bug fixes/change requests through the system development life cycle, gathering requirements for new or current projects to implement, research data questions and business rule questions to provide solutions. Trains service managers on new tools or any how-to sessions, creating training documents to improve department efficiency and knowledge. Works with outside teams such as Architects, Developers, QA Analysts, Account Directors, Sales Reps, and Marketing Operations to organize, understand, and create a complete, accurate, and successful product for our clients. Show less Work directly with clients to ensure all their database needs are met. This includes managing day to day processing, keeping the database up to date, handling any new business requests, changes, updates to the system, requirements gathering, and making sure all projects are being completed in the time frame agreed upon with the client. In contact daily with the clients to answer any research, business, or pricing questions they may have. Determines client’s needs and provides recommendations and possible opportunities to pursue. Also coordinates with all internal teams necessary to help the client meet their goals and needs. Show less

  • Service Director

    Aug 2018 - May 2019

  • Senior Technical Service Manager

    Jan 2017 - Jul 2018

  • Senior Client Service Manager

    Jan 2012 - Dec 2016

  • Quality Assurance Analyst

    Aug 2011 - Jan 2012

  • Client Database Analyst

    Nov 2010 - Jul 2011

  • Data Support Services Account Manager

    Aug 2010 - Nov 2010
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  Wunderman Thompson

  May 2019 - Aug 2019

  Project Manager

  Works across multiple clients gathering requirements, writing change requests and business requirements documents. Works with internal team’s leads/managers for estimates to be able to put together pricing. Presents any new changes to executive leadership for approvals to move forward with the client. Also works with the client to ensure they understand what they have requested and how we are going to approach the solution for them. Manages and monitors the projects themselves to make sure they are staying on schedule while also reporting on revenue as the project progresses. Show less

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  Adobe

  Aug 2019 - now

  • Senior Program Manager

    Feb 2022 - now

  • Program Manager

    Aug 2019 - Feb 2022