Chuck Kruschke

Experience

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  Auditor of Public Accounts

  Jun 2004 - Oct 2006

  Data Analysis Senior Specialist

  Primary role involved planning and performing financial-related and general information technology control audits for a variety of state agencies. Served as a subject matter expert and provided supervision and guidance for audit staff.

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  MeadWestvaco

  Oct 2006 - May 2014

  - Delivered key reporting and analytics to IT leadership to better manage service delivery to business customers, focusing primarily on incident, problem and request management.- Provided back-up system administration duties for IT Service Management Tool (ServiceNow).- Managed MWV Major Incident Manager Program utilizing an on-call rotation of 13 major incident managers, and facilitated problem management reviews for major incidents to help provide root cause analysis and identify process improvement opportunities.- Partnered with outsourced third party help desk to ensure pertinent, up-to-date IT support documentation was present in ServiceNow tool to promote higher rates of first call resolution.- Performed functional requirements gathering and UAT testing for various ServiceNow upgrades and enhancements. Show less

  • Service Management Analytics Lead

    Feb 2014 - May 2014

  • Process Improvement Leader

    May 2012 - Feb 2014

  • Process Manager, Record to Report

    Sept 2011 - May 2012

  • Process Manager, Invoice to Cash

    Jun 2011 - Sept 2011

  • Process Improvement & Integration Leader

    Jun 2010 - May 2011

  • Senior Risk & Controls Leader

    Apr 2009 - May 2010

  • IT Audit Supervisor

    Oct 2006 - Mar 2009
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  WestRock Company

  May 2014 - Sept 2015

  Manager, Financial Analysis

  - Manages all month-end activities for Global Business Services; including oversight of requested entries, calculating and constructing other necessary accruals and re-class entries, cost center analysis, and all month-end reporting requirements. - Administers the annual GBS capital and expense planning cycle, as well as mid-year forecasting exercises. - Owns the GBS admin and IT project cost centers; including budgeting / forecasting, and working closely with project managers to track and project spend. - Generates the GBS allocation model and presents model results to business leaders, providing updates and mid-year changes when necessary. - Delivers general ad hoc reporting and analysis as requested by management. Show less

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  Capital One

  Sept 2015 - now

  - Manages team of three analysts responsible for budget and analytics support for the Card Call Center Operations business (i.e., global agent network).- Strategic partner to enable business to deliver multi-million dollar cost eciencies while continuing to improve both the agent and cardholder experience. - Managed team of three analysts responsible for Domestic Card operating expenses including consolidation of functional area costs, variance analysis, and cost allocations.- Owned annual Domestic Card NPV memo inputs for portfolio credit decisions. - Owns monthly Domestic Card P&L actuals and outlook process; including consolidation ofsegment financials, variance analysis, and presentation to Domestic Card CFO.- Consolidates Card quarterly reporting leveraged for earnings preparation and Q&A.-Subject matter expert and primary contact for Card P&L inquiries, analysis and requests.-Manages team of two analysts responsible for standard and ad hoc reporting and analysis.

  • Senior Finance Manager, Global Workplace Services & Enterprise Supplier Management

    Oct 2024 - now

  • Senior Finance Manager, Card Call Center Operations

    May 2022 - Oct 2024

  • Senior Finance Manager, Card Opex Central

    Sept 2018 - May 2022

  • Finance Manager, Domestic Card Central

    Sept 2015 - Sept 2018