Sudhakar Gopanna

Experience

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  Hexagon Electronics Products & Agencies., Chennai

  Dec 1989 - Jan 1991

  Service Engineer

  Handled Microprocessor based Products and Managed Service & support.

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  Everest Marketing P Ltd., Chennai

  Jan 1991 - Mar 1992

  Support Engineer

  Handled data communication products like Modems and Managed total service support to customers

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  Integrated PC Solutions, New Delhi

  Mar 1992 - Aug 1993

  Support Engineer

  Instrumental in handling American Express TRS Network supporting 250 users with NetWare for SAA Gateway

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  C-DOT Centre for Development of Telematics

  Aug 1993 - Feb 1997

  Technical Assistant

  Successfully converted financial application software on NW 4.1. Handled Netware File Server upgrade project.Manged hetrogeneous networks for Switching Application environment. Imparted training to users on NDS / NetWare 4.1 and its resources.

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  Datamatics Ltd.,

  Feb 1997 - Mar 1998

  Senior System Engineer

  Handled design and pilot testing / rollout of Windows NT migration project.Successfull implemented WAN network and Gateway Server projects. Handled System administration role.

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  EDS India P Ltd.,

  Apr 1998 - Jun 1999

  Team Leader

  Handled FEDS (Front End Application System) system roll-out and implemented GBS desktop project for a Bank. Spearheaded operations for setting up world class facility for EDS India.

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  American Express Bank Technologies

  Jun 1999 - Jan 2002

  Project Manager

  Handled Technology Management Service to AEB India. Managed Development and maintenance of Lending System, Collection Module, TPIN Manger and Dedupe system for PFS line of Business.Established ATM network for a Bank. Played key role in setting up a world-class facility for AEBT Chennai. Handled Procurement and Vendor management for third party applications support.

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  Infosys

  Jan 2002 - Nov 2006

  Senior Project Manager

  Handled AEB portfolio in UK: Functioned as a program Manager and handled end-to-end Program Management for Multi LOB portfolio. Headed the offshore team supporting LOB’s like Personal Financial Services, Client Serve and Treasury. Played Technology Management role for IWB Implementation.Implemented Real Time Gross Settlement (RTGS) System and National Electronic Fund Transfer (NEFT) system for AEB, India.

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  Intellect Design Arena Ltd

  Dec 2006 - now

  Product Delivery of Intellect’s Contextual Banking Experience (CBX) Platform for Omni Channel. It is a new Digital CBX product which is API first and Micro services based plug gable architecture. Having world class UX design and Componentized UI for high Self Service Adoption. Playing a role of Product Development & Delivery Manager who is responsible for Planning, Execution & Delivery in align with Product vision & goals. Managing multiple squads for building Front End Product verticals, API development and building Platform components. Accountable for end to end Delivery. Show less Played a Delivery Head role in GTB (Global Transaction Banking) Unit. Accountable for Product Engineering, Customisation, Roll-outs. Implemented a Cash Management Solution to a Leading bank Bank in a multi country roll-out program in APSC region. Handled large accounts & Relationship management in Japan for end-to-end delivery with the team size of around 150+ associates and revenue capacity of over 5 million USD. Handled multi LOB products/projects in Retail, Corporate and Internet banking domain. Responsible for Revenues, Profitability, Customer satisfaction and Delivery management of all programs / projects. Show less

  • Digital Product Delivery Head

    Sept 2017 - now

  • Service Delivery Manager - Global Transaction Banking

    Apr 2013 - Aug 2017

  • Program Director - Cash Management Solution

    Jan 2010 - Mar 2013

  • Project Director - Large Accounts

    Dec 2006 - Jan 2010