Rupesh Singh

Experience

• 

  Sheraton Hotels & Resorts

  Jun 2004 - Oct 2006

  Food And Beverage Supervisor
• 

  Mem-Saab Fine Dining Indian Restaurant

  Oct 2006 - Dec 2010

  Restaurant Manager
• 

  Ilaichi World Buffet

  Jan 2011 - Oct 2013

  Restaurant Manager
• 

  Haveli Fine Dining Indian Restaurant

  Oct 2013 - May 2014

  Restaurant Manager
• 

  Marriott Hotels

  Jun 2014 - Mar 2015

  Front Office Associate / Duty Manager
• 

  Haveli Fine Dining Indian Restaurant

  Apr 2015 - Dec 2015

  Restaurant General Manager
• 

  Marriott Hotels

  Jan 2016 - Jun 2016

  Front Office Supervisor
• 

  Kew Green Hotels Limited

  Jul 2016 - Jan 2020

  My roles and responsibilities include:• Managing daily operations, Food and Beverage revenue, and other revenue.• Liaising with sales, property, finance and purchasing heads within the company.• Managing daily room revenue by ensuring the product is priced in accordance with the demand in the market and meeting the RevPAR as budgeted for the month.• Oversee all daily financial reports, cash banking and accounts receivable & payable in order to make sure they are in line with company standards and hotel requirements. • Maximizing revenue opportunity by introducing new sales offers in food and beverage department and negotiating corporate rates with new and regular corporate clients. • Ensuring both brand and company standards are enforced to keep IHG’s vision of creating “Great hotels Guest love” alive.• Responsible for Quality of product and service offered to the customers and achieving excellent scores in the quality reports (currently referred as Heartbeat), tripadvisor and other social media tools.• Complete HR responsibilities for the hotel including, Recruitment, Training, Development, Disciplinary, Grievance, counselling, coaching.• Ensuring consistence, compliance and improvement, when necessary within the constraints of IHG. Show less • Responsible for Deputy Manager, F&B supervisors and staff within the F&B department.• Responsible to ensure overall quality ,profitability, service standards and staff motivation is maintained and continually improving of the department.• Manage the activities of the F&B areas assigned to improve productivity, food quality, and service and merchandising to increase volume, sales and profits.• Responsible for stock takes and maintaining beverage cost. • Manage the administration and the operation planning of the F&B departments.• Work within the agreed F&B margins, wage costs and staff productivity ratios to ensure efficient running of the F&B department.• Responsible to be in conjunction with HR for the recruitment and succession planning.• Responsible for any audits that are done and passed to the hotel and work continually to improve brand standards and guest satisfaction scores within the F&B department.• Responsibility to comply with all relevant legislation i.e. Health & Safety, Fire Precautions, Hygiene Regulations & Licensing Act.• Have been the Trainer for the department and also been on ‘Train the trainer’ programme.• Have got Personal Bar License from “NCPLH,UK” an official governing body authorized to issue license. Show less

  • Operations Manager

    May 2017 - Jan 2020

  • Food and Beverage Manager

    Jul 2016 - Apr 2017
• 

  Holiday Inn Birmingham Airport NEC

  Jan 2020 - now

  A 241 bedrooms hotel with 14 conference rooms and a full operating leisure centre.My Role is to- Drive customer satisfaction while maintaining a good EBITDA.- Working closely with the finance and sale team to manage daily room revenue by ensuring the product is priced in accordance with the demand in the market and meeting the RevPAR as budgeted for the month- By maximizing revenue opportunity, I introduced new sales offers into the food and beverage department, while also supporting our commercial and operational teams in negotiating corporate rates with new and regular corporate clients.- Ensuring both brand and company standards are enforced to keep IHG’s vision.- Responsible for Quality of product and service offered to the customers and achieving excellent scores in the quality reports (currently referred as Heartbeat), trip advisor and other social media tools.- Staff engagement was paramount to the success of our hotel which meant that recruiting the right people, training and developing our hotel team would drive the success of the hotel. By ensuring consistence, compliance and improvement, when necessary Show less

  • Hotel Manager

    Jan 2022 - now

  • Operations Manager

    Jan 2020 - Jan 2022