Experience

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  Intrum

  Oct 2011 - Feb 2023

  My duties:- to create cohesion and synergy between two supporting areas with different backgrounds- promoting the effectiveness and profitability of the business areas we are associated with- evaluation of quarterly QA results, formulation and presentation of action plans based on them- organization of relevant and focused trainings and workshops (e.g. creating workshops of payment argumentation, complaint recording and handling, etc.)My results:- efficiency increased by 30% in both areas- the reaction time spent on running tasks has decreased in QA activities- the relationship of the areas to the mistake has been transformed, thereby reducing the stress level- individual time management became more effective- written communication improved- introduction and lunch of Scrum framework and agile operation in the activities of Education Unit- internal trainings, workshops (basics of agile operation: roles, events, artifacts and increments; change management; SWOT analyses; personality typology)- creating blended education Show less My duties:- reorganization of the International and B2B department,- making operations more efficient and profitable from a strategic point of view- harmonization of Commercial and International (CMS and DP) processes- to establish a stable and diverse group knowledge- to integrate group-level plan fulfillment in addition to individual effectivenessMy results:- tripled the efficiency of the area- implemented a scheduleable (e.g. supported by campaigns) management of the managed stock- achieved a higher and predictable income- introduction of focusaized and scheduled education- introduction of a new incentive system (bonus) Show less - to follow up the changing related to the International Debt Collection Service; - monitoring processes and find solution for the current problems; moderate Customers’ asking and explain or advise possibilities for them based on the country specialized knowledge. - keeping contact with Colleagues at Sister- and Partner Offices. - administration, accounting and other support activities, - presentation in English, videoconferences - translating contracts and other papers concerned commercial issues; - sales activities and seeking of possibilities for, - presenting and applying the Hungarian and foreigner commercial law involved (payment order procedure, execution, litigation, claim lodging to bankruptcy, liquidation, European payment order process); Show less

  • Head of Education & Quality Assurance

    Apr 2022 - Feb 2023

  • Head of Operational Education Unit

    Jul 2021 - Apr 2022

  • Head of Debt Collection Supporting Department (Mentoring, Training and Dialer and Process Supporting

    Dec 2019 - Jul 2021

  • Head of Special Services (B2B and International)

    Mar 2018 - Dec 2019

  • International and Commercial Dect Collection Service and VAT Refund Specialist

    Oct 2011 - Mar 2018
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  Make yourself kft.

  Dec 2022 - now

  Life & business coach, trainer, scrum trainer, motivation expert
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  Knorr-bremse r&d center

  Jun 2023 - now

  Agile coach