Magala Cornelius

Magala cornelius

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location of Magala CorneliusUganda
Phone number of Magala Cornelius+91 xxxx xxxxx
Followers of Magala Cornelius373 followers
  • Timeline

    Current Company
    Aug 2011 - now

    IT Incident Manager

    National Social Security Fund
  • About me

    IT Service Management & Project Management Professional | ITIL Certified | CASM Certified | PMP Certified| Delivering Operational Excellence & Strategic Project Success

  • Education

    • Strathmore business school (sbs)

      2019 - 2019
      Senior management leadership programme
    • Makerere university

      2012 - 2014
      Master of business administration - mba
    • Kyambogo university

      2007 - 2010
      Bachelor's degree information technology and computing
  • Experience

    • National social security fund

      Aug 2011 - now

      • Reduced incident response time by 30% by implementing automated workflows and decision trees. . Successfully managed and resolved 100% high-severity incidents annually, including providing 24-hour support to board members, ensuring minimal business impact, and maintaining SLA compliance. . Introduced real-time reporting mechanisms that increased transparency with stakeholders and improved decision-making. Contributed to the delivery of Manage Engine Service Desk Plus, an IT Service Management tool for NSSF Uganda on time and within budget, improving efficiency and productivity.. Successfully implemented the upgrade of ITSM tools ServiceNow, enhancing visibility and efficiency in service operations. . Trained 400+ users on NSSf Uganda's new Pension Administration System (OctoPAS) in preparation for cutover. Show less

      • IT Incident Manager

        Jan 2020 - now
      • Information Technology Officer-Applications

        Jan 2017 - Jan 2020
      • Information Technology Officer

        Aug 2011 - Jan 2017
  • Licenses & Certifications