Experience

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  Zenith bank ghana ltd

  Aug 2006 - now

  Commercial Banking, Relationship ManagerList responsibilities  Develop and maintain close relationships with the Bank’s customers in order to fulfill their needs more effectively. Ensure achievement of excellent product sales and delivery of personalized services to clients. Familiarize oneself with all products of the bank to sell to prospective clients. Accurately compile monthly sales and service statistics and reports. Promote cross selling of bank products Review and analyze credit applications from customers of assigned portfolio Follow up on credit references on potential and existing customers. Make presentations to senior management with regards to assigned tasks. Maintain adequate information of credit to ensure reduction in business risk in credit processes and procedures. Assist in telemarketing services to potential clients and assist in coordination and implementation of telemarketing activities. Ensure effective communication between clients (prospective/existing) and bank. Handle correspondence of assigned customers Any other duty as assigned by my Sector/Group/ Divisional Head Training of new colleagues on the job. Show less Purpose of the roleTo manage existing e-Payment solutions offered by the Bank and also to support the growth of the Bank by developing innovative e-Banking products. • Ensure all e-Banking channels are optimally utilized within area of responsibility• Attend to all e-Banking solutions requests and ensure customer requests are resolved• Build strong collaborative interface with all clients and users of the Bank’s e-Banking products• Produce daily, weekly and monthly performance, status and needs reports for performance monitoring and effective decision making• Ensure priority is given to customers (internal & external) and delivery of high quality services which meets their needs• Assist in performing business/user requirement analysis for e- Banking systems and document them to requirement definition reports• Manage e-Banking associated risks by identifying, quantifying, documenting and escalating issues that may lead to e-Banking non-availability • Consistently analyse customers’ usage of e-Banking products working to increase usage of e-Banking channels as well as improve user-friendliness of the products• Perform any other duties as may be assigned to you by the head of department Show less

  • Unit Head Quality Assurance Deployment Documentation and Support IT

    Jul 2018 - now

  • Relationship Manager

    Sept 2014 - now

  • E-Payments Officer

    Aug 2006 - now
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  Zenith bank group

  Aug 2006 - now

  E-business marketer

   Employ all forms of online media optimization for targeted campaigns to multiple targets, including search, portal and media sites Work closely with business units and database groups for Web Site behavior reporting, tracking, analysis, and optimization Manage all research relationships and initiatives on both internal and external research Manage advertising and promotions programs designed to acquire new and existing customers through lead generation from direct response online media Work closely with Communication, Marketing and HR Departments to develop and conduct communication, marketing and training campaigns across its business units regarding the Web Site's content and functionality Work closely with internal business units and Marketing Department to conform online & offline marketing strategies Work closely with internal business units, web team, agency, third party, and internal graphic resources for successful development and implementation of marketing programs Analyze various offers through creative testing Forecast programs' sales results  Update business units, senior management and marketing teams on program results through quantitative and qualitative reportage and analysis Assist with new business development support Developed and manages promotions- prepare presentation slides to be used in marketing and training to targeted clients Marketing the banks e-business products to prospective clients  Identify client’s needs and proffer solutions to add value to the Banks customer.  Train customers and staff on usage of e-Business products  Make presentation to customers and staff on e-business products. Report weekly on e-business products performance to the head of e-business the department. Ensure all e-business requests from branches and sectors are treated with urgency. Propose product development and modification from time to time Conduct market research from time to time and report on developing trends Show less

• 

  Banking college,accra, ghana

  Jun 2012 - now

  Part time lecturer

  e- Banking

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  Zenith bank ghana ltd.

  Sept 2015 - now

  E-payment officer

  Purpose of the roleTo manage existing e-Payment solutions offered by the Bank and also to support the growth of the Bank by developing innovative e-Banking products. • Ensure all e-Banking channels are optimally utilized within area of responsibility• Attend to all e-Banking solutions requests and ensure customer requests are resolved• Build strong collaborative interface with all clients and users of the Bank’s e-Banking products• Produce daily, weekly and monthly performance, status and needs reports for performance monitoring and effective decision making• Ensure priority is given to customers (internal & external) and delivery of high quality services which meets their needs• Assist in performing business/user requirement analysis for e-Banking systems and document them to requirement definition reports• Manage e-Banking associated risks by identifying, quantifying, documenting and escalating issues that may lead to e-Banking non-availability • Consistently analyse customers’ usage of e-Banking products working to increase usage of e-Banking channels as well as improve user-friendliness of the products• Perform any other duties as may be assigned to you by the head of department Show less

• 

  Zenith bank ghana

  Apr 2021 - now

  Head, e-business
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  Zenith bank (ghana) limited

  Nov 2021 - now

  Head, project management / product development

  As a PMO my JD is leading the work of teams to achieve all project goals within the given constraints. This information is usually described in project documentation, created at the beginning of the development process. The primary constraints are scope, time, and budget. As a Product Development Head my JD covers the complete process of bringing a new product to market, renewing an existing product or introducing a product in a new market. A central aspect of PD is product design, along with various business considerations. Show less