Yuen Jin Wong

Experience

• 

  Groupon Sdn Bhd

  Jan 2014 - May 2014

  Intern

  My responsibilities include preparing DLs to contracted courier companies in order for them to deliver purchased products to customers. Additional responsibilities include creation of Delivery Form (DF) that contains packaging instructions and guiding of newer interns into their daily tasks.

• 

  IBM Malaysia Sdn. Bhd.

  Jul 2014 - Jun 2017

  Accounts Receivable Specialist

  My responsibilities include collecting debts from clients of Australia and New Zealand, updating the AR database with customer information, forecasting expected cash collect, Arrears Letter production and management, production of customer statements of account and customer account reconciliations on request, dispute initiation, Late Payment Fees control and production, delinquent and distressed account identification and management, interfacing with Consolidated Statement Facility in applicable counties and raising adjustments (as per the Common Adjustment Matrix).Additional responsibilities include building good relationships with clients and ensuring invoices are being paid on time as well as handled requests to update credit limit and releasing order requests via SAP. Show less

• 

  ICar Asia Limited

  Sept 2017 - Nov 2018

  • Drive used car sales for private segment and improve sales conversion• Oversee Telesales, Sales Administrative Executives and Relationship Managers to drive sales and increase private listings• Increase private seller listings through Telesales and effective Marketing campaigns• Maintain private seller database and ensure all customer activities are updated and tracked in Customer Relationship Manager system• Ensure leads are managed proactively via calls, chat and emails• Monitor traffic, leads and sales conversion rate for Private Seller segment• Ensure EasySell customers are updated on listing progress and car depreciation value• Forecast sales for upcoming months and quarters and compile the necessary reports for management to review• Analyse Customer Satisfaction Score survey feedback and close the loop to improve customer experience Show less - Manages account activation, account renewal, credit purchase and analysis for management. This includes end to end customer life-cycle management for dealers and private sellers.- Analyse credit transactions and prepare daily, weekly, monthly report to management- Validate and analyse orders and credit transactions to ensure there is no revenue leakage- Prepare daily/weekly/monthly report on credit purchase and account renewal status- Track campaign effectiveness through sales transactions and revenue forecast- Recommends actions by analysing and interpreting data and making comparative analyses;- Identify opportunity and automate manual excel reports to increase productivity and efficiency- Prepare monthly credit purchase and usage report with top performers (dealers, region etc)- Effectively communicates both verbally and written regarding orders, credit disputes, system issues and ensure a timely delivery of service- Document “Best Practice” scenarios for Order Verification and Order Management- Validate and document existing business processes and map functional and non-functional requirements- Participate in ad-hoc projects and respond to action items as necessary- Provide support to internal team regarding subscription/package price changes and order inquiries Show less

  • Team Lead - Private Seller and EasySell

    Feb 2018 - Nov 2018

  • Order Management Analyst

    Sept 2017 - Feb 2018
• 

  Grab

  Jan 2019 - now

  a) Interface with Regional Legal on corporate restructuring●Ensure that Treasury, Tax, Financial Control inputs/clearance are obtained on restructuringsteps●Finance representative in the new legal entity set up process (other two gatekeepers arePOPS and Legal) to ensure that legal entities are set up under the right holding/JVcompanies, have a legitimate purpose, and are tax efficient● Update and work with Financial control team to ensure proper accounting for corporatestructure changes (including external auditor liaison)● Maintain corporate structure chart including new investments, and changes in shareholdingsb) Interface with corporate finance on dealsPre deal● Assist to obtain financial and tax due diligence quotes● Perform in-house finance tax due diligence, where needed ● Review due diligence results and highlight risks to business as necessary● Comment on transaction documents (sale and purchase, shareholders’ agreement, businessarrangement agreements etc.) to ensure that: financial risks are managed, optimise for tax efficiency (e.g. withholding tax, or transfer taxes on disposal), appropriate post-deal transition plans are in place, and/or desired accounting outcomes are achieved (e.g. capitalisation of costs, accountingconsolidation)● Ensure that Treasury, Tax, Financial Control inputs/clearance are obtained ● Ensure that Treasury is apprised of expected funding quantums and timing for cash planningpurposesPost deal● Post Merger Integration and work closely with Finance & Corporate Finance● Update and work with Financial control team to ensure proper accounting (including externalauditor liaison)● Maintain a list of: Cross charging (from Grab to JV) restrictions per transaction agreementsReporting obligations and timelines Show less • Responsible to manage receivable Collection activities under Order to Cash (OTC) team to maximize conversion of receivable to cash for the business• Key accountabilities include monitoring the timeliness of collection activities, coaching team members in developing client insight and relationship, managing disputes, and handling escalationsAchieve team monthly collection targets and Key Performance Indicators (KPI) by leading and motivating the team members to achieve their individual targets.Monitor the team’s collection efforts, ensuring processes and Grab’s policies are adhered to.Handle first level internal or external escalation and other ad hoc issues.Manage disputes identified by associates. Arrange discussion with the person-in-charge to resolve the dispute.Identify and analyse common billing issues and disputes. Work with respective teams to perform Root Cause Analysis and take actions to prevent the recurrence of these issues.Coach team members on building reliable, trusty, and long-term relations with assigned clients.Develop strong working relationship with Grab Account Manager/Sales Executive, Finance personnel and other stakeholders.Integrate the team’s insights on clients’ Purchase Order requirement, payment cycle and invoice approval route into our billing process to reduce collection cycle time.Handle incoming client queries through hotline phone or email, routing to the correct person-in-charge such as the Sales Executive as appropriate.Provide collection status to support Finance’s review of provision of doubtful debts and bad debts.Provide collection forecast and report to Finance and business teams.Lead collection process documentation and improvement activities.Provide support for bad debt recovery actions.Ad hoc assignment. Show less • Provide support to the Accounts Receivable Team in delivering a professional and consistent service to stakeholders in resolving inquiries related to Accounts Receivable function and enhance the effectiveness of the team.• Perform various tasks related to Accounts Receivable, Collection and Intercompany transaction processing, including investigation, resolution and escalation of issues in a timely manner• Ensure compliance to key controls within the Accounts Receivable Team processes• Assist in identifying and support changes in systems and processes• Generate periodical performance reporting to ensure adherence to Service Level Agreements and monitoring of Key Performance Indicators• Ad hoc assignment Show less

  • Manager, Transformation Office, CFO Office

    Jul 2023 - now

  • Manager, Finance Projects & CFO Office

    Apr 2023 - Jul 2023

  • Assistant Manager, Finance M&A & Integration

    Jul 2022 - Mar 2023

  • Assistant Finance Manager, Collections

    Apr 2021 - Jun 2022

  • Finance Specialist, OTC

    Jan 2019 - Apr 2021