Eglis Porcionato

Experience

• 

  Goodyear

  Apr 2002 - Dec 2004

  Programadora do Controle de Produção

  Programadora da área de Removedor e Grader, sendo responsável por todo o processo de produção (Preparação, Construção e Vulcanização de pneus), negociação do ticket mensal, estocagem entre mercados de vendas e principalmente buscar a melhor performance da área com relação ao Fill Rate da Fábrica de Americana.Responsável também pela área de vulcanização de Bladders, atendendo as Fábricas de Americana e São Paulo, bem como os pedidos para exportação.

• 

  IBM

  Jul 2005 - Jun 2024

  Acknowledged for my contributions as a Senior Product Owner, I was entrusted with overseeing user experience and the migration to the cloud for all customers in the Digital Procurement sector. As a key member of the strategy and change management team, I led the transition, guiding teams to successfully migrate all environments from their respective Data Centers to a secure cloud setting, increasing the overall Net Promoter Score (NPS) and technical excellence across various IBM domains worldwide, leading technical guilds and collaborating with Scrum teams to bolster user experience and technical agility. My blend of technical expertise and business insight led to my promotion to Senior Product Owner, offering a distinctive approach to managing global technical and marketing teams. My extensive knowledge of agile practices, user experience design, personalization, social marketing, content management, digital analytics, identity management, microservices, cloud computing, DevOps, mobile, and e-commerce positions me to spearhead impactful digital strategies that resonate with business goals and yield outstanding outcomes.Equipped with a profound understanding of Infrastructure (Mainframe and Middleware), coupled with my engagement with the Business sector and familiarity with our clients' landscapes, I serve as an effective conduit between business and IT. My skill in demystifying intricate technical concepts into comprehensible business language fosters cooperation and ensures that technological endeavors are in sync with the company's objectives.Key responsibilities: IT Strategy, Infrastructure Management, Network Administration, Project Management, Team Leadership, System Integration, Cybersecurity, IT Governance, Technical Support, Budget Management, Vendor Management, Cloud Computing, Disaster Recovery, Service Management (ITIL), Software Deployment, Data Management, Compliance, Change Management, Performance Metrics, IT Policy Development Show less As the primary contact for customer needs and expectations, I am tasked with providing leadership to the account service delivery team. My role involves guiding teams in developing programs, projects, products, and business strategies, and implementing solutions that fulfill contract deliverables. I ensure client satisfaction by fostering partnerships between the Project Office, clients, suppliers, and subcontractors, and overseeing the execution of these partnerships to achieve positive outcomes. My responsibilities include crafting customer satisfaction by designing, developing, implementing, and delivering application, technical, and business solutions that meet the requirements outlined in the contract.In terms of account planning and delivery support strategy, I assist Project Executives in advocating for service delivery. I actively monitor issues, adapt processes, and manage exceptions as necessary. My duties encompass comprehending customer needs and business challenges, as well as the underlying infrastructure and delivery mechanisms. Additionally, I am charged with sustaining the relationship between our customers and the delivery support organization to ensure the quality of service and control delivery costs.I oversee the Service Level Agreement and performance metrics, reporting potential risks promptly to mitigate any issues that could affect delivery and the client's business operations.Key Responsibilities: Defining Product Vision, Managing Stakeholders, Overseeing Backlog, Crafting User Stories, Prioritizing Tasks, Implementing Agile Methodology, Utilizing Scrum Framework, Gathering Requirements, Planning Roadmaps, Organizing Sprint Planning, Managing Releases, Understanding Customer Needs, Defining Features, Strategizing Product Development, Collaborating with Cross-functional Teams, Tracking KPIs, Conducting Market Research, Enhancing User Experience (UX), Managing Product Lifecycle, Performing Competitive Analysis. Show less As the primary point of contact, I address client needs, requirements, and expectations. Additionally, I am tasked with providing leadership to the service delivery team, guiding them in developing strategies for programs, projects, products, and business, and implementing solutions that fulfill contract obligations. I am responsible for ensuring client satisfaction by establishing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and overseeing the execution of these partnerships to guarantee customer contentment. I am accountable for fostering client satisfaction through the creation, development, implementation, and delivery of application, technical, and business solutions that meet the clients' contractual needs.Serving as the liaison between the Delivery Project Executive and the delivery support organization, I am a key component of the account planning and delivery support strategy. I act as the service delivery advocate for the Project Executives, proactively overseeing the problem and change processes and managing any exceptions as necessary. My responsibilities include comprehending the client’s business requirements and challenges, as well as the delivery infrastructure and processes. I also maintain the relationship between the clients and the delivery support organization to ensure service quality and manage delivery costs.I oversee the Service Level Agreement and monitor performance to identify potential risks in a timely manner, thereby managing potential issues that could affect delivery and the client's business. Show less

  • Cloud Migration & Transformation leader / Senior Infrastructure Product Owner

    Jun 2021 - Jun 2024

  • Global Infrastructure Product Owner

    Jul 2018 - Jun 2021

  • Gerente de Serviços / Projetos

    Jul 2005 - Jul 2018
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  All4Labels - Global Packaging Group

  Dec 2024 - now

  Senior IT infrastructure Governance