Katrina Potter-Patty

Experience

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  Century 21

  Sept 1990 - May 1992

  Real Estate Agent

  Duties included general marketing and sales of real estate properties. Additional duties consisted of various secretarial and clerical functions including receptionist, computer operator, creating and designing flyers for properties, financial and real estate advisor and researcher of documents and legal papers.

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  Allstate

  May 1992 - Sept 1994

  Licensed Insurance Agent

  Customer service representative and a Virginia state licensed insurance agent. Duties centered around total customer service including, but not limited to, updating and maintaining account policies, collection of payments, daily reconciliation of account balances, and preparation of bank deposits for approximately 15,000 active accounts. Worked with the claims officer on their drive-in appointments held at the office I worked for.

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  Owens Corning

  Oct 1994 - Aug 1997

  Scheduling Coordinator

  Customer Service Department. Fielded calls from our salesmen/buyers regarding anywhere from problems to questions to delivery. Maintained a list of contacts to kept in touch for a personal relationship with our buyers. I was the sole scheduler for the fiberglass division of windows. I oversaw scheduling work from our orders that came in to send to the floor for production. I ran paper copies, for that time, & delivered to the floor, to each team leader & floor supervisors of the final scheduling . I maintained Excel reports of current production numbers of orders coming in, orders of production time to the floor, numbers of our different windows that were up or down for the week. These were posted to an employee board & department heads. I worked one on one with the shipping department. Show less

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  The Patty’s

  Aug 1997 - Oct 2019

  Homemaker

  Opportunity to raise 3 children as a stay-at-home mom. Oversaw the daily running of my families household.

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  Tupelo Furniture Market

  Aug 2016 - Jul 2020

  Customer Service Representative

  Tupelo Furniture Market is held in Tupelo twice a year. Buyers & exhibitors/vendors visit. I work at the front desk to check them into the Market. Offer help with questions. Print name badges. Explain what we offer to first time visitors or those not attended in awhile. We are also available to the buyers & exhibitors if they need a go between to the office.

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  Ashley Furniture Industries

  Jul 2020 - May 2021

  Cycle Counter / Product & Inventory Control

  Product & Inventory Control office covers many areas of the plant. My part in the department covers: Printing schedules & backlog & distributing to the floor for each line to know what they'll run for the day. Running the necessary programs to pull information from to input the production numbers from the previous day from both shifts. The report then goes to the plants 3 main managers to distribute company wide. I also run a program to keep track of orders for a coiling department. If order numbers are low I release more orders to cover the current shift. Once orders are complete I input it in the system & mark it as complete. If manual orders are needed I input info to add stock orders to the schedule. I have access to a payroll file that I research the previous day production to check for zero's that were mistakenly inputted, comments field left blank, wrong codes inputted, too high efficiency & too low efficiency & any other discrepancies I find. All scrap sheets from several departments are turned in to me each day. I make the necessary changes in the computer & record these into an Excel spreadsheet. I figure the cost of scrap & make the transactions in the company AS400 system. After updating the Scrap Process I email out a company wide update of scrap for the day/week/month. Labels for the mattresses that go down the line come from within our office of P&IC. I start with the schedule & see what runs first. After scheduling has inputted the numbers I add the orders to a print queue to send them to 4 different printers within the office. Each are matched to the line they will go to. These are shelved & ready for line supervisors to pick up. If mishaps happen on the floor leads/supervisors come back to the office for minor reprints. Several other duties within the department but these are the main areas. Show less

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  Kemper

  Jul 2021 - Apr 2022

  Office Administrator, Spanish Village, Tupelo

  Kemper Life - Union NationalOpening the office for apx. 40 agents to come in & pick up materials/messages left for them in their boxes. Printing out emails for agents boxes with questions or concerns from policy holders accounts. Placing materials in agents boxes from home office. Checking the post office box for mail/payments mailed in. Collecting payments in office & logging them in the system from customers. Answering phone & recording payments into the system. Inputting applications/new policies into the Kemper data system that have been written up by the agents. Scanning the written apps into the Kemper system to send to underwriting for approval. Answering telephones helping policy holders with questions regarding their policy/policies. Ordering new Premium Receipt Books for customers at their request. Taking info regarding claim reports to send to underwriting. Reconciling payments against the computer program for a deposit each day. Updating a spreadsheet of a list of agents within the office.Maintaining an excel report to reconcile against agent activity. Show less

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  NESCO Electric

  Apr 2022 - now

  Receptionist

  Answer switchboard & route incoming callsMail daily invoicesProcess daily bank depositProcess bi-weekly Payroll for all 5 locationsPrepare time cards bi-weekly for all 5 locationsScan & file daily CUSTOMER SHIP TICKETSProcess credits for customers & file Help with data entrySort mailOrder office suppliesKeep supply room organizedVarious & numerous office duties