Kamaldeep Singh PMP®

Experience

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  Southall Travel Ltd

  Jan 2004 - Dec 2006

  • Configuration and management of Servers(Windows 2000/Redhat Linux-DHCP,DNS,NFS,FTP,Web,Email)• Monitored and maintained network performance.• Trained and supported end users on Windows and application package issues.• Co-ordinated with hardware/software vendors and finalize purchase.

  • System Administrator

    Sept 2004 - Dec 2006

  • System Admin

    Jan 2004 - Jan 2006

  • System Admin

    Jan 2004 - Jan 2006
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  Amadeus

  Dec 2006 - Jul 2007

  Asstt. Manager Punjab

  • Managed Sales and Customer Support Department for Network/Systems Support to more than 200 Travel Agencies of the region( 300 + PCs)- with a team of Customer Support Engineers, Helpdesk Executives and Trainers.• Management of Equipments like Routers(Cisco-8XX, 17XX, 26XX)/ Switches (Cisco, 3Com).• Management of Dedicated Leased Lines(X.25 ,TCP/IP ,ISDN, DSL ,VPN etc).• Management of Windows 2000 servers, clients, Exchange and proxy servers.• Project Undertaken : Set up of a WAN using British Telecom TCP/IP,MPLS lines at Chandigarh connecting Branch office and Clients to head office in Delhi and Host Server in Nice, France using Cisco 1700 Series Routers with Dial –backup and DSL backup option in Amadeus India Pvt Ltd. Show less

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  Tech Mahindra

  Jul 2007 - Dec 2009

  Sr Network Engg

  • Worked as Transition Lead in Business Unit’s PMO and responsible for end to end Project life cycle, starting from RFP response to delivery of new projects .• Transition & Project Management : Managed multiple Global Projects on a varied engagement models : On site / Off Site / Virtual / Outsourced Teams. Assignments included transition and delivery of L1/L2/L3 Support Network/Telecom Projects, Front Desk Operations.• Implemented ITIL framework in new processes.• Conducted periodic project reviews with the customer at execution and steering committee to review the performance of the team.• Prepared a risk analysis and take the appropriate action to reduce the risks for each activity .• Formulated & implemented procedures for daily operations as well as managing and reporting Internal Process Metrics (IPM) for monitoring quality.• Ensured a high-quality customer experience, analyzing CSAT (Customer Satisfaction), elevating customer satisfaction, while adhering to the SLAs and work processes. Show less

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  Bharti Airtel Limited

  Dec 2009 - Sept 2010

  Manager Customer Service Delivery

  * Managed large scale telecommunication delivery projects for enterprise customers.* Responsible for end to end delivery of the project. Followed PMLC and planned budget,risk management,cost management,quality and resources management.*Lead meetings with the customers and internal stakeholders on project status.* Projects involved delivering MPLS and point to point high bandwidth and high cost leased circuits for multiple customer locations within agreed SLAs and timelines.* Worked as a Service Manager for MPLS/IP and ILP teams of 52 team members which provide L2 network support to company’s enterprise customer networks across the globe * Oversaw day to day operations of the teams including their rosters, escalations, SLA adherence , performance monitoring and feedback .* Conducted regular process review meetings to incorporate new process changes for better performance.* Conducted regular team meetings to do performance analysis and evaluation to ensure high level of performance, ESAT and CSAT. Show less

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  Tata Teleservices Limited

  Sept 2010 - Dec 2013

  Manager - Regional Lead Access Network

  • Managed Project executions and service operations of large enterprise and SME customers of North India region for wireline and wireless products.• Service Operations included Customer end service assurance and service delivery activities, Access network operations and maintenance, manpower, material and vendor management of the region.• Responsible for ontime delivery of projects, regional KPIs/NPIs achievement like Network uptime index/ MTTR/ SLAs (Complaints/Installations/Repeat faults)• Managed of a team of 15 (onroll and offroll) resources responsible for field and backend operations.• Drove various process and service improvement projects and met or exceeded defined SLAs in terms of delivery time, fault repair, repeat failures reduction and cost optimization.• Managed delivery and maintenance of Electrical setups at sites. Show less

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  Broadconnect Telecom Inc

  Apr 2014 - Sept 2014

  Project Manager

  • Working as Project Manager, responsible for delivery of medium sized, complex Telecommunications and IT Projects for enterprise and SMB customers .• Managing multiple deliveries of Projects of hosted voice solutions, SIP Trunks, hosted unified communication services (Lync Server 2013) and IT services• Plan and develop detailed project plans, monitor and control project plan• Provide overall direction to the formulation, development, implementation and delivery of a project• Plan and manage all PMLC aspects of a project including, but not limited to, scope, execution, and budget• Manage project deliverable changes , determine their impact on related and interdependent tasks and projects• Identify risks, prepare risk management plan and manage risks associated with the project• Conduct regular review meetings with management and external stakeholders for status update. Take corrective action for any deviations to meet project milestones Show less

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  Tata Consultancy Services Canada ( Rogers Communications -Contract)

  Sept 2014 - Aug 2015

  Project Tech Lead

  Working as IT Project Lead, responsible for delivery of a PCI DSS compliance large sized, complex IT Project for Rogers Communications, Canada .• Managing multiple deliveries of Projects involving IT services based on varied OS platforms, servers , Virtualization and security environment deployment.• Plan and develop detailed project plans and provide overall direction to the formulation, development, implementation and delivery of the project• Plan and manage all PMLC aspects of a project including, but not limited to, scope, execution, and budget• Perform change management involving project deliverable changes , determine their impact on related and interdependent tasks and projects• Manage risks by Identifying risks, prepare risk management plan and manage risks associated with the project• Steer regular review meetings with management and external stakeholders for status update. Take corrective action for any deviations to meet project milestones Show less

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  TELUS Communications

  Aug 2015 - Oct 2018

  IT Project Manager

  Cloud based Projects (June 2017 – Present):• Managing Implementation of Cloud based Enterprise Voice and Hosted Contact Centre solutions for Enterprise Customers.• Projects include Skype for Business, Hosted Voice using Cisco HCS Ver 10 , CUCS, CUCM, UCCX, LAN, WLAN, WAN solutions for medium to large enterprise customers.• Manage Design and implementation using resources from cross functional teams like Solution Architects, Design Engineers and third party System Integrators.• Manage complex Application roll outs related to Customer Voice and contact center solutions.• Conduct Customer and Internal Project Status meetings and provide Progress reports to stakeholders.• Ensure program and contract risks are defined with clear ownership and mitigated by performing quality risk audits, risk coaching and provides updates to risk process.Provincial Government Project (Aug 2015 – June 2017):• Managed migrations of multiple sites of a Large and Complex project (multi-million dollar) for Govt’s Network including but not limited to Client Applications, WAN, LAN and Wireless Network.• Focused on delivery of the proposed network per the schedule agreed on between TELUS and the Customers.• Managed Design, Technology, Installation and Activation resources throughout the network transition.• Facilitated communication between transition team and greater project team.• Supported the PMO with Risk Management, Communication Management, Reporting Management activities.• Chaired Internal and Client meetings.• Managed internal reporting on project operational and technical status.• Constantly reviewed program delivery for risks that could impact contractual requirements.• Ensured program and contract risks are defined with clear ownership and mitigation by an experienced Risk Manager. • Performed quality risk audits, risk coaching and provides updates to risk process. Show less

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  Workplace Safety and Insurance Board (WSIB)

  Oct 2018 - Oct 2019

  IT Project Manager

  Project Manager - Leading Application Security implementation Projects across varied infrastructures and technologies using CIS and PCI DSS3.0 benchmarks

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  FGF Brands

  Oct 2019 - now

  Sr IT Project Manager

  • Managing a Portfolio of Projects including large Data Center Build and Migration Project using state of the art DELL VxRail and EMC Isolon solution.• Managing multiple IT upgrade Projects to introduce efficiencies and support Technological advancement of the Organization including Service Now implementation.• Manage and mentor a team of Project Managers and Coordinators.• Facilitate scope, solution, and effort estimation workshops with architects, IT Infrastructure team and business stakeholders.• Manage PMO with Risk Management, Communication Management, Reporting Management activities• Work as IT Business Partner and coordinate with Business teams to identify new Project opportunities, present Business Cases to Group Leadership team for approvals and budget allocation. Show less