Stuart Mulligan

Experience

• 

  Next Ltd

  Nov 2007 - Nov 2013

  Part-time Sales Assistant

  My main duties were customer service, stock control and customer ordering. I am experienced at providing excellent customer service, even during times of additional pressures.Working at Next has given me skills which are transferable to many posts, teamwork, prioritising tasks, financial procedures, decision-making and customer service.

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  BT

  Nov 2013 - Feb 2018

  For over four years, I worked for BT as a Deployment and Configuration Engineer in the Belfast Health & Social Care Trust. I provided ICT support across the entire Trust estate, travelling to hospitals and social care sites installing and testing domain PCs, laptops, tablets, printers and scanners.I provided support to a wide range of users of many different abilities, advising and guiding them on the functional use of the equipment. I have experience of many operating systems and programmes including Windows Server 2008/2012, Windows 7, Windows 10, Apple iOS and Office 365. Show less

  • Deployment and Configuration Engineer

    May 2014 - Feb 2018

  • Deployment Engineer

    Nov 2013 - May 2014
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  Ergo Viewing Limited

  Feb 2018 - Aug 2019

  Technical Support Engineer

  My role with Ergo Viewing Limited was to install and maintain specialist IT solutions across all Health and Social Care (HSC) Trusts in Northern Ireland.This included the installation of tailored IT equipment, mounting solutions, specialist diagnostic displays including signage displays as well as Digital Imaging and Communications in Medicine (DICOM) Monitors and ergonomic office furniture.I worked independently providing technical support for all equipment including configuration and servicing. This included calibrating and acceptance testing special diagnostic medical displays, used for picture archiving and communication systems (PACS) on a quarterly basis. I provided support for Computers on Wheels (COWs), which included replacing used batteries, faulty power modules, broken monitor mounts and accessories. Show less

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  Northern Health and Social Care Trust

  Sept 2019 - now

  Information Communication Technology Officer

  My current role includes delivering 2nd line support to the ICT service desk engineers on complex ICT issues and resolving problems or providing advice, as necessary. I also manage and assist local ICT technicians with their daily call incidents to meet Service Level Agreements for senior medical staff across the Health & Social Care Trust.I use Microsoft System Centre Configuration Manager (SCCM) in the creation and deployment of applications, packages and task sequences. These are used to deliver desktop software and Windows 10 operating systems to devices across the trust. I look after Windows 10 feature update projects to keep all devices on the domain, secure and up to date. I have previously carried out in-place upgrades, upgrading Windows 7 devices to Windows 10 while keeping currently installed programmes and personalised settings to domain devices.I utilise Microsoft Active Directory to manage user accounts and organise domain devices into the correct Operational Unit (OU).I am a key member of two ICT project teams, which are delivering on a widespread rollout of new devices, in partnership with a 3rd party contractor in a number of managed phases. The second project is looking after the latest feature update rollout to Windows 10 devices. A completed project I used to work on was the in-place upgrade of any Windows 7 devices, which are capable of running Windows 10. I was also a apart of the trust-wide rollout of Microsoft Office upgrade to Office 2016 as well as Microsoft Teams.In December 2019, I achieved a PRINCE2 foundation certificate, providing me with the skills and knowledge to contribute to the projects above. I also completed an ITIL v4 Foundation Course gaining the skills to follow the frameworks for the effective management of the service desk incidents. Show less