Experience

• 

  Rbc

  Mar 1992 - Feb 1994

  Responsible for customer service, branch operations, and internal controls in this unit of approximately 18 staff. Includes the reward and recognition programs, payroll, and assorted management duties. Same responsibilities as at the Brentwood Bay unit, as well as oversight over Treasury Bill trades. Approximately 12 staff on site in part time and full time roles.

  • Manager, Customer Service

    Feb 1993 - Feb 1994

  • Manager, Customer Service

    Mar 1992 - Feb 1993
• 

  Rbc

  Feb 1995 - now

  Currently working in the Asset Management Group, ensuring that the people in RBC Royal Bank's Canadian Personal, Commercial and Wealth Management client facing roles have current and appropriate desktop and laptop computers to be able to serve clients looking to RBC for financial services. This involves working with a team of people on "business as usual" and project based hardware refresh activities, as well as ensuring our processes are both flexible and compliant with business and audit requirements. The role also has some request and monitoring duties for capital budgets related to device lifecycle renewal for all Canadian lines of business. Show less

  • Senior Manager, Device Lifecycle Management

    Nov 2024 - now

  • Senior Manager - Deskside Support Services, British Columbia

    Nov 2019 - Jan 2025

  • Senior Manager - Western Canada

    Feb 2016 - Nov 2019

  • Team Leader - Western Canada Technical Team

    Jan 2012 - Feb 2016

  • Senior Project Coordinator - Western Canada

    Jan 2002 - Jan 2012

  • Team Leader - Technical Infrastructure Support

    Jan 2001 - Jan 2002

  • Royal Trust: Regional Technology Consultant

    Feb 1995 - Jan 2001