Experience

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  Charlotte-mecklenburg schools

  Aug 2014 - May 2019

  Professional learning community (plc) lead

  Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.Designed and implemented diverse instructional materials and motivational approaches to reduce learning gaps.Empowered and encouraged staff through individual and group training to personalize SaaS initiatives adopted by the district to complement and incorporate their curriculum and instructional style.Managed individuals and conducted training and application strategies for the district-mandated resources and technology initiatives, increasing use and proficiency by 85%. Orchestrated the communication between all stakeholders, clients, and participants to improve engagement with and use of programs to promote student learning and achievement.Implemented a variety of strategies to effectively support the client base and communicated needs and troubleshooting issues to the appropriate recipients.Reversed underperformance of clients by motivating the team through frequent communication, coaching, and strategic direction.Onboarded new employees and provided resources to help them navigate district resources and train them in best practices to support them when they faced technical challenges. Show less

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  Be the king of change

  Feb 2019 - Mar 2019

  Website building and webpage copy

  I built a website for an officer in the community who speaks publicly about the challenges around law enforcement and the community, and the role it played in his life as a young man growing up. He has a social media following on a couple of platforms, and a store that sells apparel, but wanted a landing page and a website to explain his mission and vision and connect all of his platforms together. The web copy is written to be inclusive and inspiring. He wanted a friendly and approachable tone that expressed his passion for his work and desire to help unify the community. Show less

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  York school district one

  May 2019 - Jan 2022

  English facilitator

  Collects and interprets data on program effectiveness through surveying, data analysis, and other methods and implements solutions for process and professional improvement.Conducts Synchronous and Asynchronous training for staff of industry best practices, company protocols, and new SaaS programs resulting in a 30% decrease in help desk tickets and consistent implementation of adopted software.Collaborates with Stakeholders and Subject Matter Experts to identify areas in need of improvement and implements solutions for improvement.Maintains high satisfaction and retention rates with forward-thinking strategies focused on addressing client needs and resolving concerns.Designs engaging resources and training materials for learners and colleagues. Assist with copy-editing needs across the organizationUses knowledge of the socio-economic and additional non-academic factors to improve relationships and engagement from community stakeholders as well as improve achievement to maintain a consistent 95% pass rate of learners.Creates and manages systems for tracking large data sets using Excel and additional platformsCommunicates effectively, professionally and with cultural consideration and empathy to all clients and stakeholdersFacilitate day-to-day communications, expectations, and timelines; provide creative solutions and maintain positive relationships Show less

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  Freelance

  May 2019 - May 2019

  Website building and web copy

  I built a website from the Wix platform and designed the navigation needs around an insurance agent's desire to connect with his clients digitally and provide prospects with valuable information regarding policies he carries and his services.I wrote the copy for various pages within the site to make technical concepts more digestible for prospects and clients looking to get a policy, but are intimidated by the process.

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  Freelance

  Dec 2019 - now

  -Creates content across a range of channels and formats including blog posts, product collateral, case studies and infographics-Adheres to the highest standards of grammar, syntax and style-Collaborates with other members of the Creative team to evaluate and optimize content assets, increase campaign effectiveness, lead generation and conversion rates My client was hopeful for federal employment and needed a second pair of eyes on the resume to help shake things up and make his various levels of design and UI experience shine. I researched various federal resume formats and policies to really optimize his skill set and promote all of the pragmatic and unique aspects of his personality.

  • Freelance Copywriter

    Oct 2017 - now

  • Federal Resume Writing

    Dec 2019 - Jan 2021
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  Image relay | certified b corporation®

  Jan 2022 - now

  Product support specialist