Experience

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  Makerere ict solutions

  Jan 2021 - Mar 2021

  Intern network administrator
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  Mtn uganda

  Mar 2023 - Sept 2023

  Analyst service desk

  As a Graduate Trainee in the IT infrastructure department at MTN Uganda, I had the following responsibilities:-Provided first-line technical support to end users via email, and ticketing system, resolving hardware, software, and network issues promptly.-Prioritized and managed incidents based on their impact and urgency, ensuring timely resolution, and minimizing-Assisted with the implementation of IT infrastructure projects, including system upgrades, software installations, and network configurations.-Provided technical assistance to end users, troubleshooting hardware and software issues,and resolving them in a timely manner.-Conducted hardware and software installations, configurations, and upgrades for end users, ensuring compatibility and optimal performance.-Assisted in the setup and maintenance of user accounts, permissions, and access rights in Active Directory and relevant systems. Show less

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  Milima security

  Feb 2024 - now

  Security analyst

  Monitoring and Analyzing Security Threats and Vulnerabilities to protect organization’s systems and data.-Penetration Testing -Vulnerability Assessment -Cybersecurity- SOC Analyst -Incident Response Policy creation and reviews

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  Cybersafe foundation

  Mar 2024 - Dec 2024

  Cloud security trainee