Experience

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  Ncr corporation

  Sept 2015 - Apr 2017

  Support engineer iii

  Supporting and assisting company's field engineers, when they have a technical problem with both software and hardware on devices that they use in everyday business.POS IBM C45 controllersPOS IBM registersPOS Debit readers(Verifone, Ingerico)POS self-servise checkoutsSpeeding up transactions, doing remote maintenance of software. Doing Networking, manageing CISCO,3COM,H3C switches and routers, Programming ports via Putty.Developed 2 Tools for the company that are preforming auto configurations to the switches, routers, POS controllers and copy-ing the content from one machine to the remote unit in Citrix environment where copy option(clipboard memory, drag&drop interface) is disabled.Using specific set of IT tools, accessing and troubleshooting problems, remotely assisting field engineers to fix the problem. Also managing L1 teams that work with the customers and assisting them if needed. Communicating with various vendors outside of the company for achieving the same goal and resolving the issue Show less

• 

  Codestorm technologies

  Apr 2017 - Sept 2021

  Ceo & founder
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  Bluegrid.io

  Apr 2017 - now

  Working with developers in order to engage their code bases with APIWorking on improving API code baseCombining technical expertise with customer service to resolve questions and issues.Document and build new tools to improve support flows.Identifying patterns – recommend improvements, and filter our unimportant issues.

  • Associate Software Engineering Manager

    Aug 2021 - now

  • Technical Mgr. API/Theme Integrations

    Apr 2021 - Sept 2021

  • Sr. Technical Mgr. API/Theme Support

    Feb 2020 - Apr 2021

  • API Lead support Engineer

    Feb 2018 - Feb 2020

  • Cloud Solutions Architect & Security Analyst

    Apr 2017 - Feb 2018