Experience

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  Trinity health

  Sept 2013 - Oct 2018

  Servicenow developer

  -Developed business process improvement plan integrating Incident, Problem, Change, and Availability Management.-Created Business Rules and UI Action using Glide Script for system enhancements.-Led ITSM Process Design of ITIL Service Transition processes ensuring smooth operations.-Configured Email Notification and Alerts for Change and Problem requests for effective communication.-Proficiently configured and customized Case Management module for automated HR case resolution.-Successfully implemented Release Management Application from Greenfield to Production in ServiceNow.-Utilized Java Scripting in Business Rules, Client scripts, UI Policies, and UI Actions to automate and audit business processes.-Created various front-end forms and associated Client Scripts, UI policies, including advanced customizations to enhance user experience. Show less

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  Ventech solutions

  Nov 2018 - Nov 2022

  Lead servicenow developer

  -Worked on Tenable Integration with ServiceNow and other tools like Splunk and Qualys.-Translated business requirements into technical architecture for optimal solution.-Integrated ServiceNow with AWS using Cloud Management plugin.-Implemented Project Portfolio Management for tracking project progress effectively.-Hands-on experience in ServiceNow Event Management and Content Management System.

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  Bank of america

  Nov 2022 - Oct 2023

  Servicenow consultant

  -Worked extensively on ServiceNow SecOps data model for security incident management.-Configured security assessments and vulnerability scans, documenting findings in ServiceNow.-Defined Vendor engagements and risk areas for VRM implementation.-Created graphical visualizations of incidents using Performance Analytics.-Implemented and managed HRSD platform to streamline HR processes effectively.

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  Itech ag

  Oct 2023 - now

  Servicenow technical consultant

  -Served as a primary point of escalation for SecOps ServiceNow enhancement requests.-Developed and designed SecOps solutions on the ServiceNow platform for multiple clients.-Participated in building Audit Management flows and processes for hardware asset compliance.-Designed CI orchestration layouts to automate processes across ITSM spectrum.-Implemented bi-directional e-bonding integration between ServiceNow and Remedy.