Experience

• 

  Sauida airlines

  Dec 2013 - Apr 2015

  Customer service representative

  Continuously provide customer excellence and working in an agile way to deliver a first-class service.

• 

  Sgs - saudi ground services

  Apr 2015 - now

  Training and coaching more than 50 employees as (TURNAROUND COORDINATOR) for a total of 4000 flights.·Monitoring the employee's performance to ensure operating turnaround flight within the specified time.·Writing daily safety reports affecting the safety of personal, aircrafts and equipment, for upper management.·Performing quality control-and monitor operations KPIs, periodically review the required KPIs, and assuring the direct employees completed the assign goals.·Oversee all the activities within my department, supervise employee's attendance, ensure a smooth flow of work, and achievement of department daily goals.·Monitor the efficacy of the department, improve operating processes, and report to upper management. Show less Focused on helping organizations deliver critical program by enabling them to make better business decisions on the cost,·Negotiate with airlines representatives to reduce financial losses for Ground Services at Riyadh station clarifying the reasons for flights delay and finding appropriate solutions between the two parties to avoid future flights delay.·Organize and send the flights schedule received from airline representatives after its completion to all relevant departments on daily basis.·Evaluate & analyze the daily performance and the problems that cause delay in flights. Show less

  • Operation Duty Manager

    Dec 2023 - now

  • Operations Supervisor

    Apr 2020 - Dec 2023

  • Turnaround Coordinator

    Jan 2020 - Apr 2020

  • REPORTS & ANALYSIS

    Aug 2017 - Jan 2020

  • SR. CUSTOMER SERVICE OFFICER

    Apr 2015 - Aug 2017