Experience

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  Abbey national

  Jun 1999 - Sept 2001

  Mortgage administrator

  Processing mortgage applications, credit scoring customers, writing correspondence for customers and brokers, contact customers by phone and informing brokers daily on case updates, workflow management, filing and other general office duties.

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  Barclays wealth and investment management

  Jul 2003 - Jan 2013

  People manager

  I was promoted a number of times within Barclays Wealth and was lucky enough to have variety excellent roles mostly within Team Management. During this time I have acquired the following skillsPeople ManagementCoachingDisciplinary/sickness monitoringRisk ManagementProject Management – Based in Gibraltar (closing down centre to move to IOM)Workflow managementSLA managementSales Records ManagementBudget monitoring and recordingHR support and on-site trainingPEP/sanctions workStakeholder ManagementProcess mappingOrganisation and general office skills Show less

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  Zurich insurance company ltd

  May 2013 - May 2017

  Compliance advisor

  Day to day review of High Risk and Sanctioned cases. Working closely with other teams such as Corporate to ensure SLA’s are met. Prioritising workload and ensuring that if urgent cases need picking up they are dealt with quickly and efficiently. I also have to maintain a strong knowledge of the regulations and have to apply these in my day to day role. Since joining the team I have helped to maintain workflow, I have re-written all procedures using my previous Lean (Yellow Belt) experience and have streamlined processes including turning the workload into a paperless system. Show less

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  Jmr ltd

  Jun 2017 - Sept 2024

  Compliance manager
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  Isle of man constabulary

  Sept 2023 - May 2024

  Financial investigator
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  Edgewater

  May 2024 - now

  Compliance manager/head of compliance
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  Aicp

  Sept 2024 - now

  Director