Experience

• 

  Alshaya group

  Jan 2013 - Apr 2015

  Head waiter
• 

  Boulangeries paul

  Apr 2015 - Mar 2017

  Restaurant shift supervisor

  • Trained new team members on service standards and food preparation at Boulangeries PAUL in Amman, Jordan.• Implemented a seamless sequence of service to ensure customer satisfaction and uphold company standards.• Successfully pre-opened the second branch of Paul, showcasing leadership and organizational skills.

• 

  Four seasons hotels and resorts

  Apr 2017 - Oct 2019

  Restaurant supervisor | la capitale brassiere

  • Managed staffing levels to ensure exceptional guest service and meet financial goals.• Resolved guest issues promptly, maintaining a high level of customer satisfaction.• Collaborated with team members to uphold service standards and improve overall guest experience.

• 

  Al kuzama trading co.

  Nov 2019 - Nov 2021

  • Monitored employees to ensure service expectations were met.• Provided feedback to improve service behaviors.• Assisted in daily shift operations and managed budget goals.• Ensured compliance with restaurant policies and procedures. • Assisted the Restaurant Manager in training and supervising front-of-house staff members to ensure exceptional service standards.• Observed performance and provided constructive feedback to improve efficiency and customer satisfaction.• Supervised the floor during service operations, maintaining high standards of quality and service delivery.

  • Restaurant Assistant Manager

    Oct 2020 - Nov 2021

  • Restaurant Assistant Manager

    Nov 2019 - Oct 2020
• 

  Entrecôte café de paris

  Nov 2022 - Dec 2023

  Restaurant general manager

  • Managed operations and inventory, recruited and trained staff, and built connections to enhance revenue at Entrecôte Café de Paris in Al ‘Ulá, Saudi Arabia.• Successfully opened a new branch at The Old Town - AlUla, achieving targets and ensuring smooth operations.

• 

  Cinnamon rolls co.

  Jan 2024 - Jan 2025

  Operations manager

  • Established KPI’s, schedules, policies, and procedures to streamline operations.• Collaborated with the chef to develop and update the menu, enhancing customer satisfaction.• Built and maintained deals with suppliers, negotiating contracts for cost-effective solutions.• Enforced health and safety standards, ensuring food safety and cleanliness guidelines were met.

• 

  Sekka

  Jan 2025 - now

  Area manager