Leteshia Ramsey

Experience

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  United States Marine Corps

  Oct 2001 - Oct 2009

  Customer Service Supervisor

  Supervised 45 employees to manage and maintain the administrative maintenance, custody and accurate accountability of over 30,000 Service Record Books (SRB) and Officer Qualification Records (OQR) for personnel assigned to 2nd Marine division.• Built and maintained databases of the Marine Corps standard word processing and database software.• Conducted Unit Diary Marine Integrated Personnel System (UDMIPS) installations and troubleshooting support.• Provided software release support.• Used Microsoft Excel formula applications to calculate unit readiness reports weekly.• Generated and analyzed the Timeliness Management Reports weekly.• Analyzed employee performances and provided weekly written feedback to subordinate and senior level managers. Show less

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  US Air Force Reserve

  Oct 2011 - now

  RF Transmission Systems Journeyman

  • Troubleshoot, and repair standard radio frequency wireless, line-of-sight, beyond line-of-sight, wideband, ground-based satellite, and encryption transmission devices and intrusion detection systems in a fixed and deployed environment.• Diagnoses system failures to isolate source of problems between equipment, system software, and application programs. • Allocated & analyzed spacecraft resources and enforced communication plans. • Supervise wireless radio and satellite systems and equipment maintenance activities. • Studied SATCOM waveforms and hands on radio frequency communications equipment.• Performed wireless radio and satellite systems and equipment maintenance activities• Installed ground radio, satellite and telemetry communication systems. Show less

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  Blackstone Technology Group

  Mar 2012 - Jan 2014

  Service Desk Technician at the City of Colorado Springs

  • Work to meet Service Level Agreements (SLA’s) in fast pace environments.• Troubleshooting VPN issues for internal/external customers.• Handle issues involving Active Directory, CJIS, and CAD password resets, and account lockouts. • Create network accounts using Active Directory.• Ensure that Service Requests have been entered for each task both manual and SCCM automated.• Create network email accounts using the Exchange Management Console.• Manage Cisco IP phone voicemail passwords, add/delete users in Cisco Unified CM Administration.• Monitored and managed the Data Protection Manager server.• Push software to PC’s using System Center Configuration Manager 2012.• Performed the site phone system upgrade from Avaya to Cisco IP phones for Microsoft Lync migration.• Routine maintenance of cable checks within the server room.• Imaging/reimaging and troubleshooting PCs and Laptops as needed.• Perform Tape backup procedures and Account administration tasks on my scheduled rotation. Show less

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  ARTIC Slope World Svc

  Jul 2015 - Jun 2017

  Broadcast Service Engineer

  • Performs test, development, and integration of the Global Broadcast Service (GBS) contract to Schriever Air Force base. • Manages a one-way, MILSATCOM (WGS, UFO) transmission service capable of supporting timely delivery of classified and unclassified data and video products for mission support and theater information transfer.• Provide analysis, troubleshooting and quality of service of ground MILSATCOM terminals Next Generation Receive Terminal (NGRT) and space system (WGS, UFO) communication links to over 700 worldwide deployed military units.• Administer MS servers providing FTP, SQL, Webcrawl, full motion video processing, Active Directory, and routing functions within an IT infrastructure.• Perform preventative maintenance and testing support for GBS MILSATCOM (NGRT). Show less

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  Agile Defense, Inc.

  Jun 2017 - Jun 2019

  Subject Matter Expert for the USAFE’s Mission Relevant Terrain program using tools such as Functional Mission Analysis and Mission Assurance Decision Support System to identify vulnerabilities and single points of failure at various military bases.• Develop and maintain the high-level architecture enterprise for the USAFE-AFAFRICA MAJCOM systems and networks, along with ensuring the high-level architecture complies w/A6 goals and objectives and AF and DOD policy and initiatives (e.g., Joint Information Environment, Data Center Optimization Initiative).• Determine IT system dependencies and vulnerabilities through engineering characterization and documentation of existing and future network infrastructure and data centers.• Identify key mission capabilities across the MAJCOM and map those key capabilities to supporting communications systems and infrastructure, primary focus USAFE-AFAFRICA NIPRNet and SIPRNet.• Established controls and monitored distribution of fiscal year funds to the communication squadrons with subordinate staff members, for training schedules and cyber range.• Worked with a small team to develop and plan MAJCOM level training exercises for the Mission Defense Teams across USAFE; compiled and analyzed the metrics for measuring the program accomplishments/success related to the USAFE MDT program.• Responsible for the overall management, control, coordination, and execution of assigned projects for the Mission defense teams within USAFE; presented recommendations for organizational structure changes based on current issues and obstacles to maximize efficiency of the organization. Show less • Install and configure the latest released version of the BITI Wireless suite of software, subject to AF approval, on hardware located at various military installations throughout the world.• Manage current heat maps in Airwave Management System to include addition of new APs and floor plans.• Manage any future COTS wireless controllers, Airwave Management System, ClearPass and 1C6S00S.• Layer 1, 2 and 3 connectivity issues, Active Directory and certificate authentication issues and Dynamic Host configuration Protocol.• Work closely with Aruba network engineers to isolate operational issues and identify corrective actions.• Electronically provision new access points and verify network connectivity.• Electronically re-provision replaced or relocated access points and verifies network connectivity.• Perform and assist with emergency restoration at remote sites.• Maintain a database of all provisioned access point and controllers. Show less

  • Program Manager/Enterprise Architect

    Jan 2018 - Jun 2019

  • Systems Engineer III

    Jun 2017 - Jan 2018
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  Summit Technologies

  May 2019 - May 2021

  Data Center Engineer-Site Lead

  On-site technical supervisor of a overseeing day to day performance of contracted personnel, along with ensuring training and monthly reports are completed.• Node Site Coordinator (NSC) for all DISA related activities and equipment within the data center.• Provides technical guidance for the IP Router Network, DSN, Commercial and Wideband Military Satellite Communications, terrestrial transmission systems, fiber optic transmission systems, submarine cable systems.• Responsible for connections of dedicated point- to-point data circuits while complying with network security policies and security system configurations.• Coordinate the installation of government circuits with the Defense Information Systems Agency, local users, and associated commercial vendors.• Manage circuit provisioning throughout the delivery life cycle. Install and test circuit and base extensions and coordinate with externalentities and the Government leads for end-to-end testing and activation.• Install supporting conveyance, patch panels and trunks in accordance with customer provided work orders and/or engineering solutions. Show less

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  General Dynamics Information Technology

  May 2021 - now

  Project Manager
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  RAMTech Defense Solutions, LLC

  Jun 2023 - now

  Founder & CEO

  Passionate entrepreneur and technology enthusiast dedicated to delivering top-tier IT solutions to government agencies. With a solid background in network engineering and project management, I founded RAMTech Defense Solutions, LLC, to address the unique challenges faced by government entities in the digital age.