Wafiy Firdaus

Experience

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  Kumpulan Melaka Berhad

  Aug 2020 - Oct 2020

  Solar Engineer Trainee

  -Completed an 8-week industrial training program focusing on the 5MWp and 10KWp Solar Farm and Roof-top project at Kumpulan Melaka Berhad.-Acquired hands-on experience in troubleshooting cables on solar panels and resolving field-related issues under the guidance of the Solar Engineer and technician team.-Demonstrated proficiency in measuring and labeling cables for installation from solar panels to combiner boxes using clip connectors.-Developed skills in teamwork, workplace discipline, safety protocols, and communication while working on solar system technology projects.-Gained valuable insights into the practical application of solar energy systems and their contribution to sustainable energy solutions.-Recognized for adaptability, problem-solving abilities, and willingness to learn in a professional industrial setting. Show less

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  Internetwork Dot Asia Sdn Bhd

  Aug 2023 - Oct 2023

  IT and Network Support Trainee

  -Collaborated on the design and implementation of network topologies for clients, including multi-level office buildings, ensuring the installation of up-to-date devices tailored to specific requirements such as network usage, security, and budget.-Conducted site visits to various client locations, including Bateriku.com Call Centre and Proton 3S Autohome, to test network speeds, troubleshoot IT issues, and provide technical support for devices.-Participated in advanced network training at Jalur Data Sdn Bhd, focusing on configuring network systems using MikroTik devices and Winbox software, and applying static routing in real-world scenarios.-Addressed and resolved technical challenges, such as surveillance camera display issues and network connectivity problems, by retracing fiber, Access Point (AP), and camera connections.-Assisted in relocating server racks and resolving IP address conflicts at Autohome Motor Sdn Bhd, showcasing adaptability and problem-solving skills in managing IT infrastructure under physical constraints.-Explored network monitoring tools like Zabbix and PRTG, gaining hands-on experience with real-time network route monitoring and alerting notification systems. Show less

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  FUJIFILM BI Malaysia

  Apr 2024 - now

  Customer Service Engineer

  Customer Service Engineer at Zetronix Sdn Bhd, Authorized Service Partner for FUJIFILM-Specialize in providing technical support and assistance for Fujifilm and Fuji Xerox printers.-Perform troubleshooting, maintenance, and repair of printers to ensure optimal performance.-Deliver exceptional customer service to ensure client satisfaction for fujifilm printer products.-Communicate with clients to identify and implement solutions to meet their printing needs effectively.-Conduct training sessions for clients on the proper use and maintenance of Fujifilm and Fuji Xerox printers.-Collaborate with the sales team to provide technical insights and support during the pre-sales process.-Manage inventory of spare parts and coordinate with suppliers to ensure timely availability of necessary components.-Implement and maintain a service log to track and analyze printer performance, identifying areas for improvement.-Provide remote support and guidance to clients, ensuring quick resolution of issues through phone or online channels.-Develop and document troubleshooting guides and maintenance procedures for internal and client use.Assist in the rollout of new printer models and technologies, ensuring seamless integration into client environments.-Participate in regular team meetings to discuss common issues and share best practices for customer support. Show less