Sam Azizi

Sam Azizi

Customer Technical Support

Followers of Sam Azizi190 followers
location of Sam AziziBurnaby, British Columbia, Canada

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  • Timeline

  • About me

    IT Technician ( Software | Network )

  • Education

    • Shahid Bahonar Technical and Engineering College

      2003 - 2005
      Associate's degree Computer Software Engineering
  • Experience

    • Shatel

      Nov 2010 - Feb 2018
      Customer Technical Support

      - Enterprise Scale Internet Service Provider.- Provided technical support to employees, end users.- Install, configure, & maintaining Operating Systems & Internet devices.- support services in the best possible way with continuous follow-up to customer satisfaction

    • Dourbord Fars

      Jan 2018 - Mar 2021
      Network Specialist

      • Enterprise scale network support through state and country• Designing and installing network infrastructure, including on-premises systems and cloud networking solutions• Evaluating user requirements and designing system architecture and parameters• Performing disaster recovery processes and data backups to protect data and systems from attacks or loss• Coordinating computer and telecommunication network access and use• Maximizing network performance by monitoring activity, troubleshooting, scheduling upgrades, and collaborating with network architects• Replacing faulty systems and hardware and implementing new hardware solutions• Collaborating with project management teams and other engineers regularly• Attending workshops and on-the-job technical training sessions Show less

    • Lindahl Aluminum Ltd.

      May 2021 - Aug 2023
      IT Support Technician

      • Installs, modifies, and makes minor repairs to computer hardware and software systems.• Maximizes computer systems capabilities by studying technical applications and making recommendations.• Installs software and necessary applications for workflow.• Documents hardware and software updates.

    • Kaseya

      Jun 2023 - now
      • Premium support engineer L2

        Jan 2024 - now
      • Technical Support Engineer

        Jun 2023 - Feb 2024
  • Licenses & Certifications

    • Advanced DMVPN Architecture

      Pazh Network Company
      Sept 2015
    • Server Manager in Windows Server 2012

      Iran Technical & Vocational Training Organization
      Sept 2019
    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Iran Technical & Vocational Training Organization
      Sept 2019