George Bulacu

Experience

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  CGS (Computer Generated Solutions)

  Apr 2014 - Sept 2015

  Sales Support Specialist (English)

  ▪ Resolving customer questions, complaints and requests via telephone▪ Responding promptly to customer inquiries▪ Handling and resolving customer complaints▪ Processing online orders for customers▪ Performing fraud investigation▪ Performing customer verification

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  KFC UK & Ireland

  Sept 2015 - Jan 2017

  Shift Runner

  ▪ Running and managing shifts▪ Being responsible for 15-20 employees▪ Handling and resolving customer complaints▪ Managing and keeping track of the stock▪ Checking and taking in deliveries

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  CGS (Computer Generated Solutions)

  Feb 2017 - Mar 2024

  ▪ Providing well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service▪ Handling incoming tickets and providing customers with updates▪ Taking end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution▪ Collecting information and documenting bugs for product issues that are impacting customers▪ Documenting actions in tickets to effectively communicate information internally and towards customers▪ Assisting customers when integrating Okta with another system▪ Providing Windows Server administration skills to maintain, manage, administer access, control and perform upgrades to the server infrastructure supporting all business and infrastructure hosts▪ Identity Access Management solutions, AD, SSO, and SAML▪ Multifactor Authentication (Okta Verify, Google Authenticator, Duo Security, SMS and Voice call, etc.)▪ Windows Server administration: Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016;▪ Offering support for cloud applications such as Office 365, Google Workspace, Salesforce, AWS, Service Now, Zendesk, Atlassian, Workday, NetSuite, Box, etc. Show less ▪ Create and manage employee work schedules based on workload forecasts to ensure optimal coverage▪ Monitor and log employee attendance, including clock-in and clock-out times, to maintain accurate records▪ Track and manage break schedules to ensure compliance with company policies.▪ Schedule and approve time-off requests, balancing employee needs with business requirements▪ Collaborate with upper management to identify strategies for improving employee productivity▪ Generate and present productivity reports to leadership, providing insights for decision-making▪ Utilize various software tools, including Microsoft Excel, Salesforce, CMS, CCR, and CCRMT, for scheduling, tracking, and reporting Show less

  • Technical Support Engineer (L2)

    Oct 2023 - Mar 2024

  • Workforce Management Analyst

    Apr 2017 - Oct 2023

  • Business Care Order Management

    Feb 2017 - Apr 2017
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  SOFTEH PLUS

  Mar 2022 - Oct 2022

  Software Consultant

  ▪ Deploy and configure proprietary medical software in hospitals and clinics to ensure seamless integration▪ Troubleshoot and resolve minor software bugs and technical issues to maintain system functionality▪ Manage and maintain SQL databases, ensuring data integrity and efficient performance▪ Assemble, solder, and fabricate proprietary wiring for medical laboratory equipment▪ Provide on-site support and training to medical staff, ensuring effective software usage and troubleshooting assistance Show less

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  Lidl România

  Apr 2024 - Jan 2025

  L2 Service and Support Technician

  ▪ Investigating and resolving IT incidents using ITSM tools like ServiceNow▪ Monitoring of internal systems, implementation of new systems and proactive contribution to resolving errors▪ Installation, configuration, management, troubleshooting and back end support for Microsoft Software (Windows and Office), software and packages of all kinds, Active Directory, Windows Server▪ Installation of hardware and cable management for desktops, notebook docking stations, accessories and general configuration▪ Troubleshooting network related issues, routing and switching: Cisco (CCNA), Huawei▪ Remote assistance and software installations for users through various methods (TeamViewer, AnyDesk, Remote Desktop Protocol)▪ L2 support for HQ employees and Stores. Direct Communication with users via email, phone and other channels of telecommunications▪ Configuration of mobile terminals in the Workspace server for smartphones and Tablets(Apple)▪ Management of the equipment in the local storage room and their preparation for deployment Show less

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  Veeam Software

  Jan 2025 - now

  Desktop Support Engineer II

  ▪ Provide technical support for laptops, printers, and other IT hardware, ensuring smooth operation and minimal downtime▪ Diagnose and resolve hardware, software and networking issues for end-users▪ Install, configure, and maintain Windows and MacOS operating systems, applying updates and security patches as needed▪ Manage user accounts and permissions in Active Directory, including password resets and security settings▪ Assist with software installations and updates, ensuring compatibility and proper functionality▪ Respond to help desk tickets in a timely manner via Service Now, prioritizing issues and ensuring SLA compliance▪ Provide both onsite and remote IT support via TeamViewer▪ Document technical issues and resolutions in the Knowledge Base to improve team efficiency▪ Work with IT teams to maintain system performance, reliability, and security▪ Support IT asset management, including tracking inventory and hardware upgrades Show less