Brianna Brewer

Brianna Brewer

Shift Manager

Followers of Brianna Brewer147 followers
location of Brianna BrewerTrenton, Ohio, United States

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  • Timeline

  • About me

    Higher Ed Professional | 12 Years of Customer Service and Administrative Experience | Passionate About Enhancing Efficiency and Supporting Organizational Goals

  • Education

    • Wilmington High School

      -
      High School Diploma

      Activities and Societies: Wind Ensemble, Marching Band, Yearbook Club

    • Miami University Regionals

      -
      Bachelor of Arts - BA
  • Experience

    • McDonald's

      Aug 2012 - Aug 2014
      Shift Manager

      Swiftly advanced from crew member to shift manager, consistently delivering exceptional customer service. Proficient in safe food handling procedures, adeptly managing and collaborating with team members to optimize performance and support their professional growth.

    • Chipotle Mexican Grill

      Sept 2014 - Aug 2016
      Restaurant Crew Member

      Interact with customers to deliver prompt and courteous service, adhering to food safety protocols, and demonstrating effective time management abilities.

    • Dealertrack

      Aug 2017 - Nov 2017
      Administrative Assistant

      As part of a string of temp office jobs, I learned to proficiently handle incoming titles for scanning and filing into the database, ensuring meticulous accuracy, maintain precise organization of physical document copies and demonstrate a commitment to delivering outstanding customer service.

    • R+L Carriers

      Dec 2017 - Feb 2018
      Switchboard Operator

      As part of a string of temp office jobs, I learned to deliver exceptional customer service by managing incoming calls for the company while adeptly directing customers to the appropriate person or department to meet their needs effectively in a high volume environment.

    • THE CANDLEMAKER'S STORE

      Feb 2018 - Mar 2020
      Administrative Assistant

      Contribute to the smooth functioning of office and warehouse operations by performing tasks such as data entry, shipping, customer service, QuickBooks invoicing, and occasional order processing and packing.

    • Banana Republic Factory

      Jul 2020 - Mar 2021
      Sales Associate

      Provide customer assistance on the sales floor, actively engaging in conversations to stimulate sales. Skillfully promote the store credit card to customers and proficiently process cash transactions with precision and efficiency.

    • LCNB National Bank

      Mar 2021 - Dec 2022
      Loan Document Specialist

      Efficiently draft error-free loan documents for various loan types including HELOCs, First and Second Mortgages, and Installment loans, ensuring timely completion. Collaborate closely with loan officers and loan processing to verify information accuracy and determine the optimal loan type tailored to each customer's needs.

    • Miami University Regionals

      Dec 2022 - Dec 2024
      Administrative Assistant, External Relations and Communications, Advancement

      Offer assistance to development officers and contribute to the coordination and implementation of community, alumni, and student engagement events, with a keen emphasis on fostering retention and bolstering community and alumni participation within the University.

    • Miami University

      Dec 2024 - now
      Administrative Assistant to National Development Team

      Offer assistance to a team of Development Officers all across the country and contribute to the coordination and implementation of varying engagement and stewardship strategies to ensure efficiency in fundraising and management of prospects.

  • Licenses & Certifications

    • PSY111 - Introduction to Psychology Microcredential

      Miami University
      May 2025
      View certificate certificate
    • AI Literacy: Comprehensive Training For Faculty, Staff & Students

      Innovative Educators
      Jul 2024
      View certificate certificate
    • Frontline Customer Service: Lessons Learned In Online & Face-To-Face Communication

      Innovative Educators
      Jul 2023
      View certificate certificate
    • Assessing Social Media’s Impact On Mental Health: How To Intervene & Support Struggling Students

      Innovative Educators
      Nov 2023
      View certificate certificate
    • Mastering Virtual Customer Service: Training Frontline Employees For Success

      Innovative Educators
      Jul 2023
      View certificate certificate
    • Mental Health First Aid

      National Council for Mental Wellbeing
      Jan 2023
    • ENG 111 - Composition and Rhetoric Microcredential

      Miami University
      Nov 2024
      View certificate certificate
  • Honors & Awards

    • Awarded to Brianna Brewer
      Dean's List Miami University Regionals Jun 2025 The part-time Dean's List is reserved for students with a 3.6 GPA or higher enrolled in less than 12 graded credit hours during the spring 2025 semester.
    • Awarded to Brianna Brewer
      Dean's List Miami University Regionals Jan 2025 The part-time Dean's List is reserved for students with a 3.6 GPA or higher enrolled in less than 12 graded credit hours during the fall 2024 semester.
    • Awarded to Brianna Brewer
      Miami Pride Award - Jan 2025