
Brianna Brewer
Shift Manager

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About me
Higher Ed Professional | 12 Years of Customer Service and Administrative Experience | Passionate About Enhancing Efficiency and Supporting Organizational Goals
Education

Wilmington High School
-High School DiplomaActivities and Societies: Wind Ensemble, Marching Band, Yearbook Club

Miami University Regionals
-Bachelor of Arts - BA
Experience

McDonald's
Aug 2012 - Aug 2014Shift ManagerSwiftly advanced from crew member to shift manager, consistently delivering exceptional customer service. Proficient in safe food handling procedures, adeptly managing and collaborating with team members to optimize performance and support their professional growth.

Chipotle Mexican Grill
Sept 2014 - Aug 2016Restaurant Crew MemberInteract with customers to deliver prompt and courteous service, adhering to food safety protocols, and demonstrating effective time management abilities.

Dealertrack
Aug 2017 - Nov 2017Administrative AssistantAs part of a string of temp office jobs, I learned to proficiently handle incoming titles for scanning and filing into the database, ensuring meticulous accuracy, maintain precise organization of physical document copies and demonstrate a commitment to delivering outstanding customer service.

R+L Carriers
Dec 2017 - Feb 2018Switchboard OperatorAs part of a string of temp office jobs, I learned to deliver exceptional customer service by managing incoming calls for the company while adeptly directing customers to the appropriate person or department to meet their needs effectively in a high volume environment.

THE CANDLEMAKER'S STORE
Feb 2018 - Mar 2020Administrative AssistantContribute to the smooth functioning of office and warehouse operations by performing tasks such as data entry, shipping, customer service, QuickBooks invoicing, and occasional order processing and packing.

Banana Republic Factory
Jul 2020 - Mar 2021Sales AssociateProvide customer assistance on the sales floor, actively engaging in conversations to stimulate sales. Skillfully promote the store credit card to customers and proficiently process cash transactions with precision and efficiency.

LCNB National Bank
Mar 2021 - Dec 2022Loan Document SpecialistEfficiently draft error-free loan documents for various loan types including HELOCs, First and Second Mortgages, and Installment loans, ensuring timely completion. Collaborate closely with loan officers and loan processing to verify information accuracy and determine the optimal loan type tailored to each customer's needs.

Miami University Regionals
Dec 2022 - Dec 2024Administrative Assistant, External Relations and Communications, AdvancementOffer assistance to development officers and contribute to the coordination and implementation of community, alumni, and student engagement events, with a keen emphasis on fostering retention and bolstering community and alumni participation within the University.

Miami University
Dec 2024 - nowAdministrative Assistant to National Development TeamOffer assistance to a team of Development Officers all across the country and contribute to the coordination and implementation of varying engagement and stewardship strategies to ensure efficiency in fundraising and management of prospects.
Licenses & Certifications
- View certificate

PSY111 - Introduction to Psychology Microcredential
Miami UniversityMay 2025 - View certificate

AI Literacy: Comprehensive Training For Faculty, Staff & Students
Innovative EducatorsJul 2024 - View certificate

Frontline Customer Service: Lessons Learned In Online & Face-To-Face Communication
Innovative EducatorsJul 2023 - View certificate

Assessing Social Media’s Impact On Mental Health: How To Intervene & Support Struggling Students
Innovative EducatorsNov 2023 - View certificate

Mastering Virtual Customer Service: Training Frontline Employees For Success
Innovative EducatorsJul 2023 
Mental Health First Aid
National Council for Mental WellbeingJan 2023- View certificate

ENG 111 - Composition and Rhetoric Microcredential
Miami UniversityNov 2024
Honors & Awards
- Awarded to Brianna BrewerDean's List Miami University Regionals Jun 2025 The part-time Dean's List is reserved for students with a 3.6 GPA or higher enrolled in less than 12 graded credit hours during the spring 2025 semester.
- Awarded to Brianna BrewerDean's List Miami University Regionals Jan 2025 The part-time Dean's List is reserved for students with a 3.6 GPA or higher enrolled in less than 12 graded credit hours during the fall 2024 semester.
- Awarded to Brianna BrewerMiami Pride Award - Jan 2025
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